Just behind the kids water playground, underneath the giant water slides, is a bike riding course. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Our son has a dairy and egg allergy. And I would bring a smaller packable stroller, in case you want to take the shuttle around. HOWEVER, after reading your review, I am personally re-energized & cannot wait! If you like long walks on the beach, this beach has you covered. Nice overview. You can see the planes flying in the distance, but its not annoying. As the first news aggregate for the hotel industry, Hotel-Online is the industrys must-read daily news source for everything hotel curated for busy professionals. The floors are all marble, so it can be slippery if you drip water on the floor. Were going there in January. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Hello, Did you swim with the dolphins on site? Yes, the service all around the resort is great. Were you not able to get reservations? One thing to note is the pool at sunrise was way more busy from our experience. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Do you think the Grand is worth the extra money? At least run shuttle service free of cost to beach palace. They are all in the same section of the resort. Those little details matter, and they are much appreciated. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Have a great time! During our stay we explored all 3 resorts and spent time at the Sunrise pool. Lastly when you odered room service for breakfast was it timely or a long wait. One night, Connor wanted chicken nuggets. Perfect location for a late lunch. It is so great and helpful article. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Thanks for your review. Allergies are a big concern for us. 3. The food is fresh and high quality. Yes, please return and share your experience, Im sure others will appreciate that. There are plenty of chairs, umbrellas, couches and loungers at the beach. They never advertise that beach is not usable. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. We really liked the one by Cuzco restaurant closer to the ocean. We ordered two as our appetizers. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. If the waterslides are open, your daughters will love it. This is Los Tacos restaurant. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Sometimes even in paradise you want to chill in your room! We didnt eat at JC Steakhouse either. The sushi at the Grand Buffet is legit. Erin, Hi. I was wondering, what time do the pools generally close at the Grand? Just wondering if you did any upgrades? I will cancel one of the reservations in the next couple of days. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Wagyu beef this was Cams favourite dish. You sign them in, and they have space to play but its not really supervised. They said its amazing and well worth it. Hello, The event concluded with an impressive dining experience prepared by Executive Chef, Ricardo Cabeza and live entertainment. You can see the Cancun hotel zone on the horizon. Open-faced small bites at the Tapas & Vino wine bar. Hello! Ha ha. Do you recall which swim up building is closest to the lobby? We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Wanted to get your thoughts. Who can I contact? I would suggest downloading their app. Yes all of these photos were taken by us on our trip. We would love to return. We literally spent hours in the Kids Playroom every day. Cam, No, we were not there for the Diamond Club. Wondering if anyone used resort babysitters to have a night out? We ate lunch at Habibi Lebanase Restauranton our second day. We didnt have any problems getting a table for dinner. Even at the pools, the beers are served in tall non-breakable glasses. We struggled with the tipping etiquette as well. Thank You for the great pictures! There are two different games rooms that offer various activities. Thanks again for everything! I hope this helps. The resort incorporates an unprecedented variety of flavors including gourmet Asian Jade, traditional Italian Tavola, mouth-watering Caribbean, decadent French Le Chateau, a traditional high-end steakhouse, JC, savory Lebanese, Habibi, authentic Mexican Cielito Lindo and traditional Peruvian cuisine, Cusco among others, to the propertys already unrivaled culinary portfolio. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. They seemed to be very careful, and we didnt have any issues. The entire Palace Resorts team is committed to ensuring the success of The Grand at Moon Palace Cancun, acts as a catalyst for the growth and further enhancement of the continued emerging destination of Cancun and Mexico.. Thank you again for your great review and tips. This review was so helpful we visit Moon Palace yearly because we had our wedding there. No, we didnt find the size to be overwhelming. I am planning a trip there with my family for Christmas 2019. Connor had fun floating down the lazy river with his Mama. I dont recall if the pools were heated. Thank you!! Glad to see you guys had a blast. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Its a spacious room with two double beds and a huge jacuzzi. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Wed like some quiet time if we can . Enjoy! It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Hi, They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. There are 9 pools at The Grand, so you will not have any trouble finding available loungers by the pool. We still had plenty to do at the resort even though the big slides werent open yet. and well make sure to visit you again soon. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. Then we took the boat to Mexico and got a real taste of the city!! For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Loved this thread and feel really good about it. In the meantime, the lazy river, wave pool and games room will keep the entire family entertained. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. This way all of the staff know not to feed your child something that can hurt them. 2. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. It seems like you may have gone off peak time. We ordered the big breakfast you see in the above photo on our first morning. Were glad they actually use fresh salmon and tuna for their sushi rolls. Sign up today for industry news delivered to your inbox. BUT we didnt spend much time on the beach. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. We used the $1500 credit for dolphin swim and it was amazing. Its well worth it! The Grand at Moon Palace Cancun offers guests the luxury and tailored touch of a boutique experience coupled with the grandeur of a world-class resort destination. This is the adult only pool at the Grand at Moon Palace. Dessert buffet makes this boy very happy. Foods were good, pastries were amazing. No, we didnt have an upgrade. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Great review! Hi & as others have said, thank you for all the details in your review. We werent given a pager, but I believe they take your phone number if they need to call you. Did you notice any seaweed along the beach shore??????? With all the amenities it surely will have something for everyone. Its really easy to travel between the resorts. Do NOT follow this link or you will be banned from the site. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Secondly, are all the photos taken from your trip by you ? Did you tip the room attendants? Yes, you read that correctly. Hi, thank you for your review. For more information, visit www.palaceresorts.com. Can you help us with the costs.? The resort was beautiful. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Anyone know how many slides are available for toddlers? Hi anyone booking should check what events are going on. Offering luxurious and spacious accommodations accentuated by signature in-room double whirlpool tubs, nightly entertainment, the Caribbeans most extravagant spas and premier Jack Nicklaus signature golf courses, Palace Resorts sets the stage for a truly exceptional experience for travelers. And so will your 4 year old. I would maybe ask them ahead of time, or check at the front desk and ask. It was another memorable meal. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Being able to have cold drinks in the pool was a big hit with our boys. Cusco offers a variety of ceviche dishes. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Only a couple of the restaurants required reservations. They love these seats. You can see the top of the water slides in the distance. The fresh pasta we ate atTavola was fantastic. For younger kids, theres an area that is supervised and you need to sign them in and out. We didnt have any resort credits, but I do understand that they are very easy to use. We are traveling with our 4 boys ages 14, 17, 17 & 20. Further emphasizing the brands ability to cater to a variety of travelers with distinctive needs and desires, The Grand at Moon Palace Cancun also offers a serene alternative within the lively property and include two adults-only swimming pools. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. The resorts second spa offers inventive treatments and a fully immersive experience, curated for tranquil rejuvenation. Floating down the Lazy River at the Water Park at Moon Palace Cancun. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. You can order drinks and food while you enjoy a few rounds of bowling. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). We talked to a number of people who used credits at the spa. Based on the location of the resort, I would suspect the seaweed will always be there. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. Lunch buffet for kids. It was very helpful! It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Every thing i read on your post was dead on. Following the successful completion of a multimillion-dollar project, Cancuns newest awe-inclusive resort welcomes Mexican President, dignitaries, government officials and industry leaders to celebrate in style. I have a swim up is it connected to a larger pool at all? For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Trip. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Located within the brands signature property, AAA Four Diamond Moon Palace Cancun, The Grand is sure to elevate the brand to the highest possible luxury standards. We just walked up to the restaurants and were seated instantly. I am planning a trip there with my family for Christmas 2019. It was a lot of food! But this time were bringing the kids. Your email address will not be published. We are considering here for our family We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. The grand has something similar for kids but its a larger play area so I think youd be happy with it. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Can you share the more popular ones? thanks. Is there an extra charge? Thank you so much for the time you put into this review!! We spent most of our time at this pool, which is located near the beach. We did not spend a lot of time at the beach. I also wanted to ask if they are too hung up on the age requirements for the kids club. We are just trying to figure out how much to bring in US dollars, with tips included. Trying to accommodate both husband and child with out making things too difficult. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Its the best I have found. Its open from 10:00 am to 10:00 pm. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. The kids play area has 4 slides that are already open, so your little ones will be happy. And, no we didnt swim with the dolphins. Copyright 2019 | Hotel-Online.com | All Rights Reserved, Palace Resorts Celebrates Grand Opening of The 1,300-Key Grand at Moon Palace Cancun, HFTP Moves Forward to Publish the USALI, 12th Revised Edition, Ends Relationship with AHLA, Le Blanc Spa Resort Cancun Unveils 30 Million-Dollar Renovation, Palace Resorts Names Michelle Catin as Director of Marketing & Social Media, Palace Resorts Prepares for Fall 2017 Debut of Le Blanc Spa Resort Los Cabos, Palace Resorts Names New Operations Team Members at Beach Palace and Moon Palace Golf & Spa Resort, Palace Resorts to Begin $50M Renovation/Conversion to Open Moon Palace Jamaica Grande in Early 2015, Palace Resorts Appoints Kevin Wojciechowski as Vice President of Development, Palace Resorts Names Kathy Halpern VP, Sales & Marketing & Cessie Cerrato Public Relations Director, Palace Resorts Names New Business Development Managers of Canadian Field Sales. What is your opinion on the Grand vs the other Moon Resorts? Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). If you plan to take a day trip, consider visiting at Xel-Ha. Did you ever feel like it was overly crowded? Marilyn. One question I have is the location of the diamond only pool. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. You pay 35 dollars each way by taxi to go there. Above the elegant Lobby Bar chandelier is a work of art. When the sun sets, adults will experience why Moon Palace Cancun is truly an entertainment destination. Is the Grand at Moon Palace Family Friendly? Thanks for your AWESOME review ! We always could find a chair and restaurant seating also wasnt an issue. View from our 3rd floor balcony. To reserve your stay at Palace Resorts, please visit www.PalaceResorts.com, call (800) 635-1836 or contact your preferred travel professional. Thanks again for everything! Im glad you found the post helpful. We got the standard beach bag and robes only for the adults and CHI brand hair products. The bathroom is quite big and it has a large shower with a bench. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Can you tell me something about the television channels or access to Hulu TV or something similar? Hi. Thank you for such a wonderful review! The main lobby of the Grand is quite Grand! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Hummus, kalamata olives and warm pita bread. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Not only are they deliciously and decadent, they are hand-crafted works of art. Palace Resorts invites guests to Live the Palace Life, a concept that reflects the unmatched offerings we provide at each of our resorts throughout Mexico and the Caribbean. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Our boys didnt want to leave and, when we did leave, they kept talking about when we would return. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). We are already paying $18000+ just for all inclusive. Great job reviewing the resort. He also enjoyed the lentil soup. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). To be honest, we didnt notice. Its not cheap, but you get a lot for your money. We prefer the pools anyways. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. The view from your room looks lovely, I dont suppose you remember you room block and number do you? Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? This is the kids pool at the Sunrise Moon Palace. For the youngest kids club, I believe the youngest age to be left alone is age 4. Is it the one between the Olympic pool and the half moon pool? Palace Resorts envisioned a property that would truly take luxury, convenience, and entertainment and upscale culinary dining and combine it to surpass any traditional, luxury all-inclusive around. Seriously, its some of the nicest sand you will ever sink your toes into. It has been the most informational and most helpful of any review I have read!! Youre going to have a great time. So were planning on going in September. No cost break for a group. We hope you have fun! It was nice that we didnt have to make any tough decisions. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. The Grand at Moon Palace Cancun will appeal to sophisticates seeking a tailored luxury lifestyle experience. Thank you! Theres a lot to do and many pools to hang out at. What is cost for golf? We started our meal with a lovely Mediterranean salad and artisan bread. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. It did offer more so we feel the difference in price is worth it. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. We did not have trouble finding loungers. One of the questions that kept popping up when we were researching The Grand at Moon Palace was if the Water Park is open. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Thank! They can also explore the sister resorts too. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. It spreads people around the property instead of having everyone congregate to the same area. It was not an issue for us. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Seafood options at the poolside buffet. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . It doesnt work the same if you are staying at the other resorts. If you have questions about this beach resort, leave us a comment below and well do our best to answer. And was the water at the beach swim able or did you enjoy being in the sand? My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. See photo above as evidence. Okay Im a tad confused here. Thanks! The Grand at Moon Palace Cancun is without a doubt our most unbelievable project yet. Hi Martin they are separate resorts, but located side by side. We love that all of the arcade games and activities are FREE at the Grand. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. We didnt spend any time there. So, I would contact The Grand to ask. Its extremely thorough & makes an upcoming trip very exciting!! You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Its a legit Water Park! As we mentioned at the beginning of this post, The Grand is newly opened resort (at the time of our visit, February 2018). The resort offers spacious and luxurious accommodations, exclusive access to premier dining establishments, the convenience of close proximity to the propertys most astounding attractions and much more. Hello, So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Not as big as the Water Park at The Grand, but still pretty cool. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. The best part you can order whatever you want! Bumper Cars are always a good idea. This site uses Akismet to reduce spam. Fresh fish at the main buffet in the Lobby building. It will be easier to get in an out with a foldable stroller. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Thanks for your comment, Cathy. All I could get were studios. With ten oceanfront resorts overlooking the sparkling turquoise waters of the Caribbean Sea, Palace Resorts sets the highest standards for five-star all-inclusive vacations in Mexico and Jamaica. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Do you know what is included with that? Aside from the beach did u have a good time at the resort? Did you find the credit useful? There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. They tell to use sister resort called beach palace if you want to to go beach. Below are a few of the dishes we sampled at Jade Restaurant. For the record, we did NOT sample all of these desserts. You place the beef on the the hot plate and cook to your liking. This may have been one of our favourite bowls of ceviche ever! This is such a great review. What would you recommend regarding a sitter for children these ages? I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Thanks for stopping by, HJ! Definitely recommend this resort and all it has to offer. Thanks for giving an in depth review of the resort. or fee for the food and drinks? From what we remember, we think the pools closed around 9-10pm. thanks for your review. Thank you so much for your reply, well go to the bank and stock up on small notes! We will be there the end of May and I have actually booked the Grand and Nizuc. I wonder if you know if the beach has food and beverage service with waiters We didnt hold back. If you have a sweet tooth, the desserts at The Grand will blow your mind.
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