bright swimwear returns

:)Elsa x, Such an amazing brand! We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability. :)Elsa x, Great brand! Contact us within 7 days of the posted delivery date. Got a bikini home in a size that didnt fit, I emailed them asking about a different size and within 1 day it was already on its way. Customer service was fast (via email mainly). Love love love this brand. Content legal strategist at TermsFeed). Total scam! This article is not a substitute for professional legal advice. Stay safe always and have a Bright day! My swimsuits took about 3 weeks to arrive in the U.S., and they were absolutely worth the wait! However, state laws as listed above impose minimums that range from 10 days up to 60 days. If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. This was the most generous response I have recieved and I will certainly be purchasing more and recommending to my friends!Thanks Anna for all of your help :), Hello Breanne,Thank you so much for awesome feedback! Poor customer service and impossible to get a refund, Wonderful brand!! Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy. shop now Dyers charges a restocking/handling fee of up to 15% on returns of items purchased during free shipping promotions or sold with reduced flat rate shipping costs. There is no material product to verify a return and issuing refunds without investigation can lead to abuse. We will be launching new prints and styles real soon!Elsa x. These only apply if no Return Policy is provided, so if you place your timeframes in a conspicuous place on your website, you can set them to any limits you consider reasonable. However these are still way too small- more like a child's top. For example, if a retailer only authorizes exchanges but not refunds, that would need to be displayed. :)Elsa x. I love the quality of the suites and the patterns are to die for. Taxes and DutiesOrders from some countries may be subject to local customs and duties fees upon arrival. Privacy Policy Wardrobe fraud, the practice of buying clothes, wearing them, and then returning them while claiming they were never worn, is one danger. It must also be in the original packaging. Each law has guidelines on making this happen. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. Were so happy your exchange process went smoothly. I would recommend going elsewhere, Hello Caroline,Im sorry to hear that. Regarding the sign up to our newsletter, you have the option to skip it and proceed to do a regular order.Have you double checked your measurements before proceeding with the purchase? Please select a collection in Theme Setting to display the products (Navigation -> Featured Product in Mega Menu). We reserve the right to alter and change these terms and conditions occasionally. Please let us know if we can help you with anything further. The terms and conditions set out below are to be applied to the use of this website. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent. free worldwide shipping & free exchanges on all orders. Our policy does not permit any returns. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. 2022 Trustpilot, Inc. All rights reserved. It's possible for users to download a product, claim it does not meet expectations, and then demand a return and refund - while still using the product. Restocking fees can be included with the cost of the return, but that must be posted where customers can see it. Create Privacy Policy, Terms & Conditions and other legal agreements in a few minutes. Hello Erin,Thank you for this amazing review! All applicable customs fees, taxes and duties are the sole responsibility of the customer and will not be refunded by Ashanti Swimwear. Best Buy offers timelines based on type of merchandise and presents them in an easily read table. You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. Were so happy you loved the quality of our swimwear and your exchange process went smoothly! Retailers in Hawaii can have one of four different return policies: The retailer must conspicuously post its policy. Have a Bright day! We just restocked majority of the pieces from the Villa Capri collection.Will relay this to Anna and the rest of the customer support team. Without a posted Refund Policy, retailers in Ohio must accept returns and issue refunds. Kindly coordinate with Anna via hello@brightswimwear.com and request an exchange :)We are thankful for taking the time out of your day to leave us a review. Here are 8 tips for writing great reviews. Merchandise marked "as-is" or "final sale" also fall under these exceptions. It was our pleasure assisting you! I would definitely buy from here again :), Hello Haley,Thank you for the awesome review! :)Elsa x. I ordered 3 swimsuits from here because my friend had one and I loved it! Hello Emily,Thank you for the kind words! However, I never asked about sizing and I am normally a small but found right away when trying on pieces I shouldve sized up to a medium. Or a combination of these solutions when buyers are unsatisfied with their purchase, Whether a cash refund, store credit or exchange is given for the full purchase price, The time period a refund, credit or exchange is authorized, Conditions for a refund, credit or exchange. The customer service was excellent. Anna from customer service was extremely nice and helpful with guiding me through the exchange process and now Ive got 2 new bottoms on the way that hopefully fit my liking better. Hello Paige,Thank you so much! Some of them are limited to the cancellation of transactions, like hotel or campsite reservations and digital products. U.S. state laws do not require a Return & Refund Policy either but under certain circumstances, you will need to post this policy conspicuously in your storefront or through your ecommerce website. They are even letting me keep the 2 bottoms that did not fit to give away to some friends. While no state laws truly require a Return & Refund Policy, there are circumstances where you need to make your Return & Refund Policy conspicuous at your storefront and on your website. Companies can ask for reviews via automatic invitations. I loved my swimsuit so much I am ordering another set! Cookies Policy This website may from time to time contain links to other websites or information provided by third parties. I asked for a refund as obviously these can't not be worn and they are refusing to give me a refund as I use a 10% discount code on my order which may I add, they gave me when going onto the website to sign up to the news letter. It also extends return privileges to customers who invest in an "Elite." Answer some questions about your business practices. Great experience purchasing from Bright Swimwear. This is normally done with a conspicuous sign. Thank you Bright Swim <3, Hello Anna,Thank you so much for this amazing review! Rather than maintain a full policy, companies dealing with digital products often issue refunds on a case-by-case basis. Done! free worldwide shipping & free exchanges on all orders, For orders placed before 12 amGMT+1, we endeavor to process & ship your order the same business day.. You will not remove any copyright, trademark or other proprietary notices from material found on the website. Unfortunately we cant offer you a refund or exchange. The law in Florida only concerns retailers who will not issue refunds. It must make it clear how refunds will be issued (cash, store credit, etc.). However, if a retailer has this policy, it must post it or it is not enforceable. Common expectations in the U.S. for retailers' offerings include: If the Return & Refund Policy does not include these expectations, it must be conspicuously displayed, even it only applies to one class of merchandise. If your store policy is a "no refunds" policy, Florida statutes require you to clearly state this conspicuously near store entrances or the cashier's station. I believe we just had a miscommunication with the exchange of emails last week.We responded to your message last July 19, but received no response until now. If the Return & Refund Policy is not displayed or the retailer does not have a Return & Refund Policy, the buyer is entitled to a refund in the amount of the purchase price. This is how Apple handles these requests, explaining that it reserves the right to refuse a refund request if there's any evidence of fraud: You may also want to take these matters on a case-by-case basis and state that in a Return & Refund Policy or in your Terms & Conditions agreement. Sign up and receive 10% off your first purchase, Bright Swimwear offers a one of a kind free. It also lists some specifics, such as what happens if a person paid more than $800 in cash or more than $250 by check, and how gift card balance refunds will be issued: You can also offer a replacement for damaged items along with or instead of a refund. Sign up and receive 10% off your first purchase. Quality of products is great. By using this website, you agree to be bound by these terms and conditions. This policy also indicates whether a refund is provided as store credit or return of the purchase price. - Send an email to hello@brightswimwear.com and mark it as exchange, - Include your order number & which size you would like to change to, *Our customer support will respond within 24 hours upon request. Return & Refund Policies in Rhode Island must be conspicuously posted as a sign or poster at the cash register or store entrance. I have certainly never had a more generous response to an exchange request and will definitely be coming back to purchase more in the future. Wed love to continue providing great service to awesome customers like you. For example, that is must have the receipt and original packaging, No refunds, merchandise credit or exchanges. The cost of return includes return shipping paid by the buyer or restocking fees. The information provided on this site is not legal advice, does not constitute a lawyer referral service, and no attorney-client or confidential relationship is or will be formed by use of the site. We use dedicated people and clever technology to safeguard our platform. Free to use, free to download. Likewise, if returns are not authorized on particular merchandise, like medical items, that must also be displayed. Without a Return & Refund Policy, retailers in Massachusetts must accept all returns submitted within a reasonable period after purchase. That keeps you in compliance with state laws but it also enhances goodwill among your customers. Since customers do not like surprises on costs, make these conspicuous in your Return & Refund Policy. These bathing suits are the only ones I want to wear all summer! A Return & Refund Policy is a policy that informs customers of the cost, timeframe, and requirements for returning merchandise for a refund or exchange. I have never had a better experience contacting a customer service rep! Offer clear terms that include what you will not authorize. . Digital products offer challenges. You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions. Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website. :)Oh by the way! Thanks again and have a Bright day! Just send us a message anytime if you need any assistance! We do not recommend any products or services advertised on those websites. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems. Just follow these steps: Enter an email address where you'd like to receive your Return and Refund Policy and click "Generate.". Maria Johansson, Bright's Head Designer & Creative Director Virginia code requires businesses to conspicuously post its policy or customers can return items within 20 days of purchase. My colleague provided an option for an exchange, but if you still want to proceed with the return just respond to the email. Not only does it note this, but it also goes a bit into why this is the case. Such a great company with quick an easy feedback. Have a Bright day! Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only. If a return doesn't have a proof of purchase, state sales taxes and fees may not be reimbursed. If there is no Return & Refund Policy posted, customers can return merchandise for a refund within 10 days of purchase. You'll be able to instantly access and download your new Return and Refund Policy. All reviews are published without moderation. The tops I ordered ended up being too small and when I reached out to customer service and asked to exchange, new tops in a larger size were quickly sent my way - at no cost! Thanks again and have a Bright day! Terms of Use. :)Elsa x, Information provided by various external sources. "Elite Plus" or "Totaltech" memberships: As mentioned, there are no federal laws controlling timeframes. We will not cover the shipping costs when an item is being returned. Have a Bright day! Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. If ever you need any assistance just message us anytime. If you're on the fence about them, trust me, BUY THE SUIT! Even without uniform, specific legal requirements at the state or federal level regarding Return & Refund Policy provisions in the U.S., you still want this to be a clear agreement between you and your customers. Returns will be refunded as store credit. Returns & Refunds Policies in the state of Illinois are up to retailers and the law makes no requirements for these policies. Shipping costs are non-refundable. We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. This can help a lot with customer expectations and feeling like you aren't just trying to keep their money with no explanation: Limiting returns to a timeframe protects your business interests. I highly recommend bright swimwear not only are they cute but the team was a helpful! I was so disappointed and reached out to customer service team in hopes of doing an exchange. California law addresses terms for a Return & Refund Policy that may not be expected by a consumer. Last updated on 01 July 2022 by Jocelyn Mackie (Former civil litigation attorney. Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. Your use of the website is at your own risk. Defective merchandise must be repaired, replaced, or refunded. Until then, were here if you need anything. We do not currently require our users to register in order to access our website, but reserve the right to do so in the future. Will surely relay this to Anna and the rest of the customer support team. Bright Swimwear offers a one of a kind free exchange policy where we at Bright pride ourselves with the Brightest bikinis on earth, which we, of course, want to make sure the pieces you receive will fit perfectly. Bright Swimwear is a Swedish swimwear brand dreamt up by Stockholm native Maria Johansson. , Hello Sofie,Thank you for the kind words! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also share the same awesome name lol. Every New York retailer must conspicuously post its Return & Refund Policy. We strongly suggest to choose a different style, probably you have a bigger bust. If you return a wifi device and don't remember to cancel the contract for the service, you are responsible for the charges on the service still. Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. We may use cookies in delivering the website to you. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. Please note sale items are final sale and are NOT eligible for return. Have a Bright day! What I love about this brand is that we're creating pieces that are worn over and over. Creates the most flattering bathing suits, immediately purchased a second set right after I received the first! :)Elsa x, Bright Swimwear is a fantastic brand with great customer service and bikinis. In these terms and conditions, the expressions "we", "us" and "our" are a reference to 'BRIGHT SWIMWEAR'. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. The following list includes fourteen states with laws affecting Return & Refund Policies and their requirements. The Bali top has small coverage so perhaps you can choose a Maria top or the any string type top. Without a posted Returns & Refund Policy, retailers in Maryland must accept returns if they are submitted within a reasonable time period. They are the best of both worlds, super nice, with great communication along with great quality products. Wed love to continue providing great service to awesome customers like you. The quality of the bathing suits are great and the customer service from the Bright Swimwear team is excellent! Will relay this to Anna and the rest of the customer support team. Have a Bright day! They responded within 24 hours of my exchange request, shipped me a different size almost immediately upon my request and told me to keep the piece I was planning on exchanging. We undertake to comply with the terms of our privacy policy, which is provided on this website. As long as you make it clear to your customers, your decision is acceptable under U.S. law. If the retailer has a Returns & Refunds Policy, it must be conspicuously posted. Dyers has a standard 30 day timeframe for returns, but also notes that some items are not returnable at all, while others have only a 10 day window: Larger retailers that trade in many products may assign a timeframe for each class of product. Most retailers provide the Return & Refund Policy online in FAQ format and in the Terms & Conditions agreement itself. The bottoms that I got were a little small, so maybe size up for those, but the exchange process was quick and easy and they had a new one sent out to me ASAP! Sold and fulfilled by FastSpring - an authorized reseller. In addition, some orders may experience customs delays.Refunds (if applicable)We do not offer any refunds. Some of the suits were a little bit small but the exchange process was so easy, Anna got back to me in an hour and I got an email less than 24hrs later that the new bikinis were shipped. At Bright Swimwear customer happiness is what makes our business thrive, and we work day in & day out to improve our service and swimwear. Minnesota statutes require a retailer to conspicuously display its Return & Refund Policy in boldface type set at a minimum of 14 points. :)Elsa x, I received a top that was too small on me. Former civil litigation attorney. Material is soft and colors so vibrant. Best Buy has a "Special Considerations" clause in its Return and Exchange Policy that discusses conditions of return on a number of different categories of merchandise: For example, items that come with accessories and packaging must be returned with both or the return may be denied or have a fee deducted. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form. Have you checked all your emails, including your spam folder? Most online Return & Refund Policies contain these provisions. Conditions may depend on type of merchandise. Anna helped me exchange out all the pieces for a new size and was incredibly helpful and very fast with her replies and setting up my new order. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website. Hopefully, we can resolve this matter as soon as possible.We are grateful for taking the time out of your day to leave us a review. I'm a size 8 and followed the sizing on the website and even a large in top is tiny. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website. Import duties and taxes are not included in the item price or shipping cost. These were supposed to be a birthday present from my friends so thank you for wasting my time and money. You use the information and links at your own risk. Have a Bright day! You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. These charges are your responsibility and will be collected from you by the carrier. :)Elsa x. Were so happy you loved the quality of our swimwear and your exchange process went smoothly. Your store has the option of offering refunds, store credit or an exchange based on circumstances or you can have a universal policy that only gives store credit or cash refunds. Hello Ashlie,Thank you so much for this awesome review! It is your responsibility to be aware of these terms and conditions as they may be altered. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Sale items include items purchased with a discount of 10% or more are NOT eligible for return. I emailed the company wanting to make an exchange for sizing purposes, and, not only did they accommodate my request, they actually let me keep the pieces I already had as a gift and to reduce their carbon footprint. Impossible to get a refund from these guys. Have a Bright day! If you decide to access any third party website linked from our website, you do so at your own risk. Amazon has a generous Return & Refund Policy that varies based on merchandise type and covers a wide range of items. Retailers are not obligated to provide a refund without proof of purchase. I originally was sent the wrong bottoms and they were a bit too cheeky for me. close, 12% of each Ashanti Self-Care purchase supports vulnerable women & children in Ghana powered by Ashanti Akoma. This is especially true if all sales are considered final and goods are not returnable. Were so happy your exchange process went smoothly. *Due to COVID-19 we are experiencing shipping delays to some countries outside of Europe. A Return & Refund Policy with the elements above is not as helpful for these products. Until then, were here if you need anything. Doesn't cover anything. Hello Lilly,Thank you for taking time out of your day to leave us this super kind review! We only replace items if they are defective or damaged on arrival which should not happen as all items are quality checked before shipping. Until then, were here if you need anything. Great company, great swimwear! Ordersshipped via UPS express shipping may incur import fees.Import duties and taxes are not included in the item price or shipping cost. This is how thredUP presents its policy on returns in the Terms of Use agreement: This is the summarized support version of its Return & Refund Policy: Even without a U.S. federal law, you still need to be cautious when it comes to your Return and Refund Policy and practices. This policy is stated on our website. Thanks again and have a Bright day! Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Any return window that's less than 60 days must be noted, as well as any categories of goods that are excluded from the policy, such as final sale or clearance items. Please note sale items are final sale and are NOT eligible for return. Plus, the suits are top notch quality for half the price of other brands! With love from a loyal customer,Julianna Roa, Hello Julianna,Thank you for the kind words! To be eligible for a return, your item must be unused or unworn and in the same condition that you received it with the tags on.

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