lockly troubleshooting

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January 22, 2019

If you don't have enough storage space, it can be blocking the app updates. Installation follows the same procedures as provided in your user manual. All box sizes also offer an optional lid and DURABOX labels. Too many users using the app at same time. Do not mix new batteries with old batteries in the same LocklySmart Lock device. If it doesn't, feel free to reach out to us anytime. It worked 3x before it completely stopped working and when I emailed customer service about the issue I got a very rude email from the customer support team followed my no further communication to any of my follow up emails. 84(izpDFm:zY#_0^t. Make sure that your WiFi hub is in a spot with strong WiFi signal. A: Only use AA Alkaline batteries or Lithium Batteries. Make sure you are using the Lockly App and not Pin Genie. If you dont find the low battery icon on the screen, you should still replace the batteries to see if it fixes the problem. Please be patient for 24-48 hours and see if the amount gets credited to your account. %PDF-1.6 % Make sure that you are only connected to each Lockly with only 1 admin account If you are connected in multiple accounts, delete your door sensor and WiFi hub from all devices and accounts, and then delete your lock from those devices and accounts as well. Box sizes start from 300mm (D) x 100mm (W) x 95mm (H) and range all the way up to 600mm (D) x 300mm (W) x 95mm (H). It may be down and stopping you from updating the LOCKLY app. A: The LocklySecure Smart Lock is designed forproperty managers and families who need to assignunique codes to guests. Also go into your Lockly Settings to make sure that your firmware is completely up to date. I have no issues with the build quality of this product for the price. If that is your case, try installing older versions of the app. You can reactivate the screen by sliding your hand across the screen. When it is switched off, people who are outside cannot enter any access codes to unlock the door. You just need to press the recent applications menu (usually the first left button) in your phone. I am a carpenter and have been installing my own locks and re keying them for 25 years. A: Only use AA Alkaline batteries or Lithium Batteries. Weve provided 3 levels of security options for Locklyusers to choose from. Then you close the app that has this issue. 575 0 obj <>stream The lock is reversed, locks, when unlock is pressed on App, vice versa. Heres how to straighten the bent pins in your smart locks cable connector: Your Locky fingerprint sensor should start working now. After everything is up to date, reboot your lock to see if it resolves the issue. Reset Button, File Info : application/pdf, 40 Pages, 1.38MB, LOCKLY PGD628 SECURE PLUS | SECURE PRO User Manual. You may also like to see how to troubleshoot Schlage Connect Keypad and Eufy Smart Lock auto-lock. Now, insert the new AA batteries, observing polarity markings (+/-). If you wish to drill a hole for the stabilizing pole, please install the lock first and make sure that it is to your satisfaction, as we do not want to leave you with a hole drilled in your door if you wish to return our lock. Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. After you let go of the button, keep an eye on the display, it should begin the reboot process. Insert Your Lockly Cable Connector Properly, 3. This will reveal two of the screws that hold the lock to the door. This lock is the absolute worst. Look for a hole between the two terminals at the bottom part of the front of the lock. (Example A and Example B above). Change the Batteries in Your Lockly Smart Lock, How to Reset a Trane Thermostat (All Models), Owlet Camera Not Connecting: How to Troubleshoot, Wyze Sense Hub Offline? Bad product with no support. Duracell and Energizer brand batteries are recommended. If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button. In addition to the numerical access codes, the Lockly Secure Plus & Lockly Secure Pro can store up to 99 fingerprints. You may be trying with wrong login credentials. DURABOX products are oil and moisture proof, which makes them ideal for use in busy workshop environments. Please check your wifi / mobile data connection and verify that it is working properly. This will reveal the battery compartment. Reviewed in the United States on November 14, 2018. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website. Every time someone bumped the face the door locked which made it impossible for an open business. Its done wonders for our storerooms., The sales staff were excellent and the delivery prompt- It was a pleasure doing business with KrossTech., Thank-you for your prompt and efficient service, it was greatly appreciated and will give me confidence in purchasing a product from your company again., TO RECEIVE EXCLUSIVE DEALS AND ANNOUNCEMENTS. The instuctions have been written in Chinese and interpreted which dow not come out well. Why is my Secure Link WiFi Hub not working. Please make sure that your phone and WiFi hub are connected to the same 2.4 GHz network. Also in the mean time you can try the fixes mentioned below. I'm a very tech savvy guy but the instructions on this thing are absolutely impossible to understand and if you mess up on any step of the 20 minute programming setup you not only have to start over but you have to contact support for help to reset it. DURABOX double lined solid fibreboard will protect your goods from dust, humidity and corrosion. Sure, at first this might not sound like that would deserve a 1 star review until you try to get ahold of customer service. There are four critical steps you need to avoid any installation issues: If any of the following problems persist, please followthe above steps to reinstall: A: No. Purchased this lock for a commercial door entrance. OAC (Offline Access Codes) can also be issued via the Master-owner account in our Lockly app. Or you can choose to leave the dividers out altogether. Follow on-screen instructions by selecting Offline Access Code when creating a new access code. How long does the E-Key last or how early can you send an Access Code? There are few situations that may cause the load issue in mobile apps. We sincerely thank you for taking time to confirm that LOCKLY is working fine for you. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. When in Safe Mode, the lock status icon will start to flash. I would assume there is a big problem with this lock and no one wants it. Almost unusable in sunlight, and other problems. Can I install this on different door orientations. Straighten the Bent Pins in Your Lockly Smart Locks Cable Connector, 2. Try Hard reboot in your Android mobile. No settings will be changed and all Access Codes will still be stored within Lockly. And when the batteries are running low, the performance reduces. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. Contact the team at KROSSTECH today to learn more about DURABOX. Lockly Keyless Entry Smart Lock, PIN Genie Door Lock (PGD 728) with Lockly Keyless Entry Smart Lock, PIN Genie Door Lock (PGD 728) with Discreet Peek-Proof Touchscreen Keypad, Bluetooth Enabled, Auto Lock, Battery Backup & Easy Installation (Venetian Bronze), Learn more how customers reviews work on Amazon. Smart TechVille is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This will expose the cable and cable connector. This App works with the LOCKLY SECURE Smart Locks all models. Detach the cable connector from its socket. No one answered so I left a message and did not get a call back. Fortunately, access by phone still works. It is best practice to have the eKey sent to your guests within 72 hours of their arrival and not sooner. The Lockly device auto unlocks itself after one touch or 30 seconds, The Lockly device does not unlock smoothly, A: If you find the rotation has stopped, press the OK/Logo button for at least three seconds. You will need something small such as a paperclip, to press the reboot button. Duracell and Energizer brand batteries are recommended. You can login to your paypal and see if there is any money credited. You can still see all customer reviews for the product. Once you have done this, reinstall on only 1 account and see if the issue is resolved. 2.5 Keypad Display Switch The exterior keypad screen can be locked and turned off by using the ON/OFF switch at the back panel (interior) of the smart lock. We had to take it off and purchase another keyless lock before the day was over. Insert the paper clip and press down firmly. Without the wi-fi hub, you can generate Guest Access Codes and Offline Access Codes remotely. A: Yes, you can insert a 9V battery at the bottom of the lock to activate the keypad. If yes, it means the batteries are low and require replacement. A: With theLocklySecure Pro or the addition of the LocklySecure Link Wi-Fi Hub to any lock, you can generate all access codes remotely. Make sure you have the latest version of everything on your phone Check your OS and Lockly App to make sure everything is fully updated. Open and detach the touchscreen from your Lockly smart lock. Reviewed in the United States on October 19, 2018. So thats how to troubleshoot fingerprint sensor issues in your Lockly smart lock. 558 0 obj <>/Filter/FlateDecode/ID[<3DDD80876F66534BA8AC6320FE140C40><9C6D414C632F1646B755EBFDA16B4ED7>]/Index[538 38]/Info 537 0 R/Length 105/Prev 981195/Root 539 0 R/Size 576/Type/XRef/W[1 3 1]>>stream If you think that LOCKLY app has an issue, please post your issue using the comment box below and someone from our community may help you. If you see the withdrawal is successfully processed and don't get it in your bank/paypal, contact the app developers / support. Take the following steps to restart your Lockly smart lock: After restarting the lock, the fingerprint sensor should start working. Activate the keypad by pressing and holding for 3 seconds. hb```f`` If you find that you are having any trouble with your Secure Link WiFi Hub, try some of the following suggestions: Our Customer Service team is available to help for immediate service, so please contact us: Sales/Feature Support: M-F 9AM 9PM CST, Sat/Sun 8AM 5PM CST, Installation Support: M-F 9AM 9PM CST, Sat/Sun 8AM 5PM CST. If you don't see the transaction, you can open the app and check the withdrawal status. Whether used in controlled storeroom environments or in busy industrial workshops, you can count on DURABOX to outlast the competition. Remove the screws from the lock. To reboot, find the reboot button located on the bottom of the exterior side of Lockly Secure. You will need to drill an extra hole in your door, template is not aligned correctly, you'll need a big drill bit. Youll now see the pins in the cable connector. How do I set up and give remote access codes to guests? Your account may be banned or deactivated for activities. If none of the above working, you can wait till your phone battery drains and it turns off automatically. Some support would improve the rating and my confidence in purchasing from this company again in the future. It is one of the most common problem in android operating system. 2022 Smart TechVille | Contact | Privacy Policy | Disclaimer, Lockly Fingerprint Not Working: Try These Troubleshooting Tips, 1. 538 0 obj <> endobj Search"Lockly" in both stores and download for free, or click on the following: A: Turn on the Bluetooth from the settings onyour smartphone (do not try to pair through your settings). However, we have provided heavy duty 3M double sided tape as an option tostabilizethe device instead. A: The LocklySmart Lock App is available on both Apple Store and Google Play. It may work normally. The lock is compatible for both left and right swing doors. Check to see if you can find the low battery icon on the screen of your lock. Beware of the good reviews. Lockly will enter Safe Mode when three (3) consecutive wrong Access Codes are entered within 5 minutes. Then re-plug the cable connector into the socket firmly. The LocklySmart Locksuses a patented peek-proof keypad as the default keypad. This lock caused me a week of stress and agony before I finally returned it. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. The iPhone app is good tho. I did have one slip-up during installation though. I am unable to get it out of its secure mode and the alarm randomly goes off. After 10 minutes, you may attempt to enter the correct Access Code to unlock the door. They are the absolute worst! When you go to put everything together make sure the lock lever is OUT and the internal piece is vertical as stated in the manual - this allows the lock to auto-detect which direction your door swing is. Your wifi / mobile data connection not working properly. This is a problem that occure mainly due to missing a step during installation.Please watch the video above and follow the following steps to fix this issue:With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.With that said, remove the batteries and only put in 3 batteries first.Hold down the program button while putting in the 4th button to start the self-check process.This Process will determine if the lock is open or closed.You will hear a series of beeps and clicks from the lock trying to open and close.Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.When you first installed the lock, it doesnt know if the door is open or closed, thats why we need to let it know so it knows what to display as the bolt is manually extended on first try. A: Lockly can store up to 6 access codes at a time: 1 Administrator code and 15 Trusted users. In addition to the numerical access codes, the Lockly Secure Plus & Lockly Secure Pro can store up to 99 fingerprints. The Secure Bolt Edition and Secure Latch Edition can both issue remote access codes to AirBNB guests. Basically follow the instructions AS PICTURED. If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button. button is disabled to make sure your guests wont be able to change any of your lock settings. A: If you find the rotation has stopped, press the OK/Logo button for at least three seconds. Reviewed in the United States on January 31, 2018. There are few ways to fix this problem. Please check your data connection. Detach the touchscreen from the Lockly smart lock by sliding it open. Why is my Secure Link WiFi Hub not working. Check your wifi / internet connection for connectivity. %%EOF Now, with the paper clip or pin, press and hold the button until your Lockly smart lock restarts. Guest Codes are unlimited. A:Lockly can be integrated seamlessly to Amazon Alexa and Google Home via the Lockly Secure Link Wi-Fi Hub. Reviewed in the United States on August 30, 2018. After 5 days of begging and pleading with this company to call me or live chat I had had enough. If you've video loading problem, please check your internet speed and wifi connectivity. Good luck! I have then thought that Ill just be happy to have a lock that locks by itself whenever I forgot to lock (which frequently happens). active as well. Life was good. A: Locklyworks for both left and right open doors. If not, keep reading. Need more information or looking for a custom solution? Nice Smart Lock, I love the discreet keypad and auto lock function, Reviewed in the United States on March 22, 2018.

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lockly troubleshooting

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lockly troubleshooting

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