how much does crystal fusion cost

I see there were a couple initial calls made originating on Sunday September **** and then a second on September ***. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. I want a refund for the garbage glass coverage I paid for. According to the Administrator the customer has been reimbursed in the amount of $736.95 on July **, 2020, check number ********. BBB Business Profiles may not be reproduced for sales or promotional purposes. Communication has been documented with the customer from the start of this claim. u$w6ih!3+07xk +z. S_2MUW4)[Bkok,1TOY*RGeG EvLxz/$8^D,j2QH&C|cSi>vXMF 9/W%S{s"LzNdN\=>REB(fB0}8!daBFGbUFML f]N:8yY!~ I do not recommend anyone wasting their money on the Crystal Fusion warranty. any failure, errors or delay in receiving or acting on your Instructions; any failure, errors or delay in making available or transmitting Confirmations. After 4-5 phone calls to get details on how to proceed, and then waiting for the local dealer to get the glass in, the work was arranged to be done 7/*. The Don Brown Chevrolet Service Center is proud to offer our customers Crystal Fusion Protection. I was able to finally speak to someone at Fusion on 9/** at 3:30pm and told her who to send the claim to at the dealership. The broken windshield is in my line of sight and illegal to drive in this condition. Crystal Fusion - Worthwhile or Snake Oil? Big price tag, like $2500. Find out all the detailing secrets here. Are you interested in becoming a distributor of our windshield coating treatment? We are using cookies to give you the best experience on our website. Her name is ****** ******. Furthermore, they told me to pass the buck to my insurance company. A truck threw a small puce off stone which bounced off the top of my windshield. My windshield cracked recently but the company is refusing to even speak with me. then apply rain-x and the water will sheet away like no other. I had multiple phone calls with them explaining that it was not the overpass. The reverse side of the attached warranty that the consumer provided states specifically that this is NOT cancellable. BBB Business Profiles are subject to change at any time. This means that every time you visit this website you will need to enable or disable cookies again. My windshield got a 10 inch crack in the sight line, preventing me from safely driving the vehicle. I was given false information in the first recorded call, I asked to speak to a supervisor and was placed on a 20minute + hold with no check back. Extreme gloss, super hydrophobic formulation that chemically bonds with the cars paint and creates a new layer of protection forming a semi-permanent shield with the paint. At $500 I would take it - but then again I do a lot of driving where windshield damage isn't uncommon. JavaScript is disabled. This irregular plane causes a strong adhesion with water and creates microscopic contact points in the glass. I called back a day later and was again told the claim is denied because there was enough time between the claim being opened and the work being done to call when they were open. As a dealer, you want to provide services that offer value to your customers. Copyright Crystal Fusion Technologies, Inc. All Rights Reserved 2019 Design by, Benefits to Using a Panel Prep Surface Cleaner. Allows insects to be easily washed away JavaScript is disabled. Improves clarity and visibility to extend driver reaction time Indemnity Without prejudice to any of the rights of Orange Owl (Pty) Ltd t/a Crystal Fusion SA at law or under these Terms, you will have no claim against and hereby indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies against any loss or damages of whatever nature and howsoever arising which Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any third party may suffer or incur arising out of your use of the Website Data, the Services and/or the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website, including without limitation: Orange Owl (Pty) Ltd t/a Crystal Fusion SA will not be liable to you or any third party and you hereby waive whatever claims you may have against Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies for any expense, loss or damage of whatever nature that you may suffer or sustain as a result of or arising from: If you are interested in making driving a better and safer experience, join our team! If it's free and the dealer applies it, it may be worth getting done. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. **************** contacted our Crystal Fusion claims center regarding a crack in his windshield. Crystal Fusion should be held accountable and reimburse myself and my insurance company. The replacement has been scheduled for June 8,2021. Not to mention but this is a chemical which calls for gloves and not closed quarters. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Find out how you can improve customer satisfaction by visiting our dealership page. Crystal Fusion has a partnership with IAS, the Administrator of this policy. Earlier this year, I got a crack in my windshield and called into the claims department. For a better experience, please enable JavaScript in your browser before proceeding. With COVID locking down many businesses, it is not like I had ample opportunity to get the truck, the glass repair guy, and me all the in the same place, just to call them, but not do the work. The customer initiated a claim with Crystal Fusion on August *, 2020 for damage to the windshield of the covered vehicle. We have been told that this has been communicated to the customer already. I was told I will receive an email by the end of the day providing the next steps. They try to find a work around and manipulate ambiguous statements for their own agenda instead of calling to clarify the situation, and after hours of waiting and multiple phone calls we finally came to a solution that could have been solved with a simple phone call on the front end. Achieve this goal by offering Crystal Fusions glass treatment. If that was the case as the say, why did Crystal Fusion wait one whole week and did not contact me as they promised. little tip, if you claybar your car, when you're finished use the claybar on all of your windows. Once in the possession of the vendor, they attempt to set an appointment with the customer to have the replacement facilitated. I'm interested to know if anybody has actual experience with the product rather than just opinions. I called back a week later to check, and was told the claim was denied because the authorization number was not provided before the work was done, and the glass used was OEM and not aftermarket. Crystal Fusion interpreted that as a part of the overpass caused the damage. As mentioned, we follow the Terms and Conditions noted on the warranty signed by you. I told her that I purchase a vehicle from Lexus of Richmond and I wasn't sure how the warranty was registered however I am the owner of the vehicle. So instead of dealing with my claim, Crystal Fusion Technologies has remained non-communicative. You agree to use the Website for lawful purposes only. Additionally the windshield must be ordered and at times takes a few days to secure. 1610 That just tends to delay the claim further. If you disable this cookie, we will not be able to save your preferences. Our CSR did speak to the customer on the 3rd and processed the claim with the customer. It is not safe to drive my vehicle right now and, after reading some other comments, I am filing through insurance now. South Africa, Privacy | Terms and Conditions | Disclaimer | Job Opportunity. 'ap!>/u"7?p/'_l -;o. M/ {'ru-,gZ7zTNnnS _8WWg(Evu+ ?_oSR/hkb9 rp] And when I call the company, the reps tell me to expect a call in 5 minutes, but that never happens. Now, almost 3 weeks since the claim process started, the glass was finally ordered and I was told it will be a few more weeks until they receive it and will then find somewhere to send it for replacement close to where I live. Water runs off instantly no windshield wipers necessary! Gauteng Protecting Your Vehicle From UV Damage/Oxidation. We have developed a patented two-step application process that creates an ultra-hydrophobic and durable barrier. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You can find out more about which cookies we are using or switch them off in settings. According to the contract terms stated on the front of the attached warranty, the vehicle windshield is covered when road debris is propelled when operating the vehicle on a public road, street or highway. No glass repair shop was ever contacted. 5 year warranty on windshield if I get it, no questions asked. Additionally, this past weekend was a holoday and our local office was closed Monday. TLX Forums is the premier owners club community for everything related to the Acura TLX. Rain-x user here for many years. This high definition glare reduction windshield application is perfect for when youre driving in less than ideal weather conditions such as pouring rain, snow, hail, etc. each state has their own cancellation policy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have asked Crystal Fusion to reimburse me the cost of their ** against what I am forced to pay to resolve what is potentially a dangerous situation if the damaged ** is not replaced very soon. I was told I could arrange for a glass company to replace the windshield, but unless I used their preferred provider (a company with low reviews here who messed up my wifes replacement several year ago) I would need to call for payment, or pay out of pocket. My dealer is ~1 hour away. I told the that the ** is deteriorating quickly and is of great concern since I must drive to work. You can buy the extended warranty from any dealership and will get a better price by doing that. They didnt mention anything about authorization at that time, and I submitted the paperwork and pictures they asked for. Price is listed as $2500, he offered it to me for $1500. PalisadeForum.com is not in any way affiliated with Hyundai Motor Group. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Content on PalisadeForum.com is generated by its users. Sounds like a hybrid between a Rain-X like product + an insurance product that will repair/replace windshield from chips or cracks. The results stand for themselves! The Crystal Fusion Superior Waterless Car Wash is a product that contains a special mixture of chemicals that breakdown and liquefy vehicle surface dirt on contact. Has anybody tried Crystal Fusion glass treatment? Night driving is made infinitely easier with reduced glare and better visibility. Do Not Sell My Personal Information -, By logging into your account, you agree to our. But, at the molecular level, glass is porous with microscopic hills, peaks and valleys that refract light and collect tiny particles. On 5/18/2022! Our number one priority at Crystal Fusion is customer service, we apologize for any inconvenience this may have caused. The following activity on or through the Website is expressly prohibited: Any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website, or the content contained therein, without the prior written authority of Orange Owl (Pty) Ltd t/a Crystal Fusion, The collection or use of any listings, descriptions, or price lists from the Website, for the benefit of a competing merchant that supplies products comparable to those offered on the Website; and<. If the glass guy had that kind of time, he would have been able to schedule the work sooner. I had it on my Tundra and it easily paid for itself - especially since my insurance only covers free repairs but requires I pay the deductible for replacements. International Association of Better Business Bureaus. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. I specifically had a moment that Crystal Fusion admitted to not doing what they should be doing and I'm glad it is on the record. One of the warranties I purchased was with Crystal Fusion which promises if my vehicles windshield should crack they will replace the windshield at no additional cost to me and it would be an OEM windshield. For a windshield ultra-hydrophobic coating that protects and clarifies your vehicle glass, choose Crystal Fusion for car glass protection. That was on Tuesday, December 14, 2021. For more information click here. And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. The windshield was not cracked whiles the car was parked at the airport I told the rep the incident occurred on my way to the airport but I did not realize the severity until my return from a two day trip. All conversations are recorded. And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. If it free and only 20 miles out why not? It helps the painted surfaces of the vehicle stay cleaner for a longer period. Dirt, Grime, Insects, and Acid Rain have a hard time sticking to the treated surface. Easy to use spray and wipe product. But waited till I reported the matter to BBB before responding? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Whether youre an everyday driver, a trucker, or an off-roader, you depend on a clean and clear windshield for safe driving. hVmo6+al! The customer did ask about replacing the windshield at that time, however according to the contract terms as stated in the "terms and conditions", a damaged windshield will be repaired if it can be, and is not in direct line of sight of the driver. The windshield has been replaced on June 8, 2021. I explained multiple times that with the size of the damage I suspected it was a large rock kicked up from a vehicle on the overpass. 37 0 obj <> endobj 69 0 obj <>/Filter/FlateDecode/ID[<60C3B5B14EDBC5B1536F89AC0B96B47E><5E512AF35F2345FA9D4DA1F4484CE2FC>]/Index[37 52]/Info 36 0 R/Length 140/Prev 198995/Root 38 0 R/Size 89/Type/XRef/W[1 3 1]>>stream 0RDwUndt#SRv:P# P&\~[tl f 'Nt#M8\2a[Q;PZsz./IPNZ @.i0~P-?R5`P=IR1)` #@dA %p48/W2Ljf$N+X9x3!6Up40#w:rXS,fl99p0H>=[O[]B SQgy@"Cp.}%s0v{RnN_org^-;@j`pxen 2z3=D(uXHL'+M\Uvn11iC0@k_vl|0}:vj97nn\zL>(LF]mA@'M>Gv]V~q?;uO>^uqp41kf7_^X^,^[i I bought a new truck in ***** 2 years ago with a windshield warranty. Seems like an easy pass At $2,500 I would hard pass. On August *, 2020 Safelite Auto glass was dispatched to repair the windshield on the covered vehicle. Waterless product that liquefies the dirt off your vehicle-saving water. hbbd```b``f >dQ~`RD)`"}"@\"b;H`[$-$&``3&4dWmHR 2&/g`9{ *Y endstream endobj startxref 0 %%EOF 88 0 obj <>stream I'm trying to work with them in this process. Even though she located the information she again stated that the warranty was listed under a business name. Orange Owl (Pty) Ltd t/a Crystal Fusion SA may during the course of your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website electronically collect store and use your personal information including your gender, country of residence, non-personal browsing habits and click patterns, e-mail address, IP address, ID number, and credit card and bank account details. What makes The Crystal Fusion Graphene Coating different? We understand the importance of having a damage-free windshield. They said nothing they can do. Find out how you can improve customer satisfaction by visiting our. I'm not a huge fan of extended warranties but I am also able to do most repairs on my vehicles if they are out of warranty so I guess that is something to consider but I would shop around and read the fine print as that is usually how they get you when buying something like that. Formulated to provide a layer of protection on its own, or as an enhanced booster of existing protection. I purchased a vehicle from the Lexus dealership, which had the Crystal Fusion application and 5 year warranty. Our advanced technology lets you see the world through your windscreen in high definition. HdVKnd7S-"EId42Avzzq(~HQjyNWnUm|+ ^l$y|fi5|j0KwI?s|cy 5KN_7mQ|QY:OO$?$j} Dealer is asking if I want Crystal Fusion windshield treatment? We attempted to speak with the customer again, however she declined and hung up. This lack of customer service is abhorrent and predatory. Millions of drivers around the world have enjoyed the features and benefits of a Crystal Fusion treated windshield for more than 20 years. All is good until they tell me I have to apply their product to keep my warranty good. This is not a covered claim according to the contract terms. We are sorry to hear of your disapprovalwith our process. Own reliance Your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website and your use of and reliance on Website Data or any part thereof is at your own risk. It enhances visibility in bad weather and strengthens the automotive glass surface. We proudly offer Crystal Fusion for dealers and independent distributors throughout the country and around the world. As with any warranty, there are specific Terms and Conditions which must be met. BBB is here to help. 4 0 obj I use RainX which I apply myself every 2 months or so. hger5g+y1+E/AkB"_e(wFeG>lbzDk(Z}&Cq:'>C0Mo rS7?ln%p}'|y4QFQ/kfKl^nBo/73{loK?Nx0!Z8&Z\ipeM.#ZRfl-_E5,'9 _g7 T@a$Rbx+%:0 1.H{o/{q. 2021 AWD SEL w/ Convenience and Premium Packages. In particular, Orange Owl (Pty) Ltd t/a Crystal Fusion SA does not warrant or guarantee . Additionally, we incorrectly stated that this warranty is cancellable. Find out why so many customers enjoy Crystal Fusion, our ultra-hydrophobic windshield protection treatment. There was no other interaction with the customer. %PDF-1.5 % Orange Owl (Pty) Ltd t/a Crystal FusionTM SA may at any time modify these Terms and Conditions and your continued use of this Website will be conditioned upon the Terms and Conditions in force at the time of your use. No warranties While Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes every reasonable effort to ensure that the Website is available 24/7 and that the Website Data and other information we make available to you via the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website is reliable, complete and up-to-date or, where applicable, is compiled from sources we believe to be reliable and accurate, complete and up-to-date, the Orange Owl (Pty) Ltd t/a Crystal Fusion SAWebsite and all its content, together with the Services, are provided as is.

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