Sites Generic Production Instan

AEM Sites Generic Production Instances are licensed per Instance. Adobe s objective is to make commercially reasonable efforts to meet the Service Availability Objective. To use this website, you must agree to our, ADOBE PSLT - ADOBE EXPERIENCE MANAGER: MANAGED SERVICES BASIC (2015V2.1), ADOBE PRODUCT DESCRIPTIONS AND METRICS ( PDM ) FOR ADOBE LIVECYCLE ES 3.5. (3) Product Limitations and Use Restrictions. (2) Storage: Customer may use a total combined storage at any one time, for all active data, of 250 gigabytes per AEM Author, Publish, and Processing Instance. Describe this Agreement between Customer and Development Partner. Support Services 10.1 Technical Support Contacts. (2) No Separate use of Adobe Acrobat Professional. If the Customer exceeds the aggregate limit, Customer will be billed for any overage at the then-current Adobe list price. In the event of a conflict between the data in Customer s records and Adobe s records, the data in Adobe s records will prevail. A list of all software installed by Customer or Development Partner in connection with the Managed Services. Phases 5. The processing time for Adobe starts from the date and time when Adobe acknowledges receipt of a Managed Services Request. Adobe may perform maintenance on some or all of the Managed Services in order to upgrade hardware or software that operates or supports the Managed Services, implement security measures, or address any other issues it deems appropriate for the continued operation of the Managed Services. If Customer desires to make any customizations to the Managed Services once the Managed Services are in the Production Phase, the following will apply: (A) Customer will request that Adobe launch a cloned staging server, implement such customizations, and request that such customizations be reviewed and approved by the CAB. (C) Adobe will continue to simultaneously run the Managed Services in the Production Phase while such customizations are in the Pre-Production Phase. (1) Priority 1: CRITICAL 1 hour. The, Specific Program Document ( License SPD ) 1. (2) Non-Production Phase AEM Deployment. Adobe Experience Manager Assets ( AEM Assets ) Product Description AEM Assets is a digital asset management tool that is fully integrated with the AEM platform and enables Customer to share and distribute digital assets. Each Instance can be designated as either Author or Publish, but each will be counted separately as one Instance Mobile App means application software designed to run on a mobile device, such as a smartphone or tablet computer Planned Scheduled Maintenance means any maintenance performed on the Managed Services during Adobe s standard maintenance windows, currently (as of the Effective Date) occurring between 8:00pm PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 16 of 17, 17 Pacific Time and 12:00am (midnight) Pacific Time each Friday or at such other time as identified in the applicable Runbook Pre-Production Phase means the period of time before the Production Phase in which Customer or Development Partner (A) may customize and test the components and features of the Managed Services for the purpose of evaluating potential configurations of the Managed Services; (B) may conduct quality testing of those configurations by performing bug elimination, simulations, and integration with other Customer systems; and (C) if applicable, as noted in the relevant PDM, creates a Runbook and obtains Adobe s written approval of such Runbook Processing Instance means the environment where run-time processing operations that do not occur on the Publish Instance are conducted Production Phase means the period of time when Managed Services Users use the Managed Services (A) on Customer Sites; or (B) for its internal operations Publish Instance means the environment that makes content available to Customer s intended audience Recipient means a person to whom Customer directly or indirectly Deploys Documents. AEM Sites also includes use of any of the following modules and tools on each licensed AEM Deployment of AEM Sites: Adobe Marketing Cloud Integrations, Advanced Content Management, Dispatcher, LDAP with Single Sign On (SSO), Marketing Campaign Management, Media Publisher, Portal, Portal Director, Targeting, and Projects, and Tools. (b) Adobe will use reasonable efforts to diagnose the problem and if it is mutually determined by Customer and Adobe that the problem represents an error in the Managed Services that causes it to not operate in substantial conformity with applicable documentation, Adobe will use commercially reasonable efforts to provide a remedy to the Customer, which may include eliminating the defect, providing updates, or demonstrating how to avoid the effects of the defect with reasonable commercial effort. A Customer Success Engineer will be available from 9am 5pm Pacific Standard Time, and Adobe provides no service level or availability level in association with the Customer Success Engineer. (B) The Managed Services will then revert back to the Pre-Production Phase in connection with such customizations on such cloned server. Online Banking This Agreement made between you and Middlesex Savings Bank (the "Bank") governs the use of Online Banking services (the "Service"). AEM Assets includes the following capabilities. Terms and conditions 3 2.1 DEFINITIONS 3, HP Application Lifecycle Management on Software-as-a-Service Dedicated HP ALM/QC Offering Data sheet At a Glance The Dedicated HP ALM/QC offering is an on-demand Software-as-a-Service (SaaS) solution for, CCH INCORPORATED, A WOLTERSKLUWER COMPANY ACCESS AGREEMENT FOR THE Accounting Research Manager INFORMATION DATABASE PROVIDED THROUGH Mayer Hoffman McCann P.C. Service Definition. The specific configuration licensed by the Customer is identified on the applicable Sales Order: (1) 99.5% Service Availability. A list of parameters for such connections that should be monitored by Adobe to ensure functioning of the Managed Services. (C) Upgrade Timing. Additional Generic Production Instances have the same Service Availability as the associated AEM Deployment base package. (a) PDF Forms. (2) 99.9% Service Availability. From time to time during the License Term, Adobe may implement upgrades to the Managed Services. (2) Description. Customer may use Reader Extensions on up to 100 unique Documents per each base package of AEM Forms Managed Services licensed and distribute these Documents to Recipients. Recipient licenses may not be shared or used by more than one individual Recipient but may be reassigned (A) when new Recipients replace former Recipients who have terminated their engagement with Customer, or (B) upon written permission from Adobe Runbook means a document written by Customer, the Development Partner, or both, that provides Adobe with a list of the Customer Customizations and configurations Customer, the Development Partner, or both, made to the Managed Services. Any unused Managed Services credits will expire upon termination of this Agreement. (D) Any Managed Services credit due hereunder will be applied to Customer s account at the conclusion of the then-current License Term. Throughout the Support Services term (the period for which applicable Support Services fees are paid), Varonis will make available to, UC CLOUD VOICE SERVICE ADDITIONAL TERMS AND CONDITIONS AND SERVICE LEVEL AGREEMENT to the UC Cloud Voice Service Addendum This UC Cloud Voice Service Additional Terms and Conditions and Service Level Agreement. In this Service Schedule, unless, Statement of Service Enterprise Services - AID Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. 9.1 Remedy for Failure to Achieve Service Availability Objective. 7. Capitalized terms used herein but not otherwise defined shall have their respective meanings set forth in the End, Adobe Experience Manager: Web content management Datasheet Adobe Experience Manager: Web content management Adobe Experience Manager web content management capabilities provide an open, standards-based, CUSTOMER NAME Hosting Services Agreement Service Plan Details FLYWIRE TECHNOLOGY offers three service plans: Silver, Gold and Platinum based on the services your firm needs. If the Customer exceeds the aggregate limit, Customer will be billed for any overage at the then-current Adobe list price. (2) Description. A Document that has been Deployed will be deemed to remain Deployed until it is no longer available for distribution Development Partner means a third party systems integrator who has rights to access and customize the Managed Services during the Pre-Production Phase as a result of such party s relationship with or connection to Customer Document means an electronic or printed file that is processed or generated by AEM Forms, including Documents that contain data fields where data may be entered and saved. 10. Whether Customer would like Adobe to follow a backup schedule for Customer s implementation of the Managed Services that is different from the backup schedule that Adobe generally follows. (c) Backup: Customer will not receive backup space for non-production deployments. If applicable, such list is intended to assist Adobe in running and supporting the Managed Services in the Production Phase Service Availability means the percentage obtained by dividing the number of minutes the Managed Services in the Production Phase is capable of receiving, processing, and responding to requests, during the applicable month by the number of total minutes in the applicable month, excluding in all cases Planned Scheduled Maintenance, Customer Error Incidents, and any event described in the Force Majeure section of the General Terms Service Availability Objective means the Service Availability identified in Sales Order for each Managed Service licensed or as further identified in the product descriptions in this PDM. Service Level Agreement 9. The problem results in extremely serious interruptions to a production system. (2) Adobe Digital Publishing Suite Apps is licensed per Mobile App. If the Service Availability Objective was not met in a given calendar month, then for each day in such month that the duration of the Managed Services unavailability exceeds one continuous hour, Customer is entitled to receive a one-day Managed Services credit, subject to this Agreement. If the Customer requires storage space for a non-production deployment, Customer will be billed at the then-current Adobe list price. Additional Instances have the same Service Availability as the associated AEM Deployment base package. (c) Forms Portal User Access. Additional Instances may only be added to a deployment where the AEM Apps base package has been licensed and installed, and may not be used independently to perform any features or functions of AEM Apps. 3. Additional Terms for Adobe LiveCycle. Purchase, use, and reliance upon digital certificates are the responsibility of Customer and the certificate authority. Development Partners 8.1 Customer may appoint Development Partners to develop and test Customer Customizations during the Pre-Production Phase, subject to the following limitations and restrictions: (A) Customer may provide the appointed Development Partners access to the Managed Services, including user logins and passwords, solely for the internal business purposes of Customer and related to Customer s use of the Managed Services during the Pre-Production Phase. Definitions Software means the exist-db Open Source Native XML database, its, What s new Installing and Configuring Adobe LiveCycle 9.5 Connector for Microsoft SharePoint Contents Introduction What s new on page 1 Introduction on page 1 Installation Overview on page 2 System requirements, Service Schedule for CLOUD SERVICES This Service Schedule is effective for Cloud Services provided on or after 1 September 2013. AEM User license(s) may not be used concurrently (i.e. Multisite Manager Instances have the same Service Availability as the associated AEM Deployment base package. AEM Assets also includes use of any of the following modules and tools on each licensed AEM Deployment of AEM Assets: Commerce, dynamic renditions, reporting, rights management security by ACL, advanced rights management functionality including closed user group access at folder level and on the Publish Instance, copyright web statement and expirations, LDAP with SSO, advanced review and approval workflows to create ad-hoc reviews on batch assets, and Projects. Capitalized terms used herein but not otherwise defined, This Service Level Agreement ( SLA ) further defines the Services offered under the Master Service Agreement ( MSA ) between SherWeb and the recipient of such services (hereinafter you or your ). SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS. (E) The Managed Services credit offered in this section regarding remedies for failure to achieve the Service Availability Objective will be Customer s sole and exclusive remedy for any failure of the Managed Services or any failure of Adobe to meet the Service Availability Objective. ("AGREEMENT" OR "ACCESS AGREEMENT") IN THIS, PeopleMatrix Application Hosting Services Agreement WolfeReiter, LLC CONTENTS 1. BHD ( 719624 T), a registered company in Malaysia, Address: 20 1, JALAN 24/70A, DESA SRI HARTAMAS, KUALA LUMPUR, MALAYSIA, Exhibit E - Support & Service Definitions v1.11 / 2015-07-03 Introduction - Support Services Table of Contents 1 Introduction 4 2 General Definitions 5 2.1 Support Services 5 2.2 2.3 License or, EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA Hybrid Cloud, excommerce Online Systems as a service Service plan This service plan is designed for users who wish to have support services for their dotnetnuke and/or catalook and/or XLink integration. Virtual Private Server Services Specific Terms and Conditions, LS Retail Customer Agreement for Software Products in Microsoft Managed Service, Specific Program Document ( License SPD ). Additional Instances may be licensed separately and added to an AEM Deployment of AEM Assets to increase the capacity of that AEM Deployment. Adobe LiveCycle OnPremise Software is an enterprise server platform that enables, Additional License Authorizations For HP Exstream and HP Autonomy Software products licensed by HP Exstream In addition to the governing agreement ( Agreement ) and any terms and conditions set forth in, PRODUCT DESCRIPTIONS AND METRICS Adobe PDM Adobe Campaign Managed Services (2014v1) The Products and Services described in this PDM are subject to the applicable Sales Order, the terms of this PDM, the, Platinum Support Service Agreement ("Support Agreement") The following sets forth the terms and conditions for the provision of maintenance for Adobe software licensed by Customer and support services, PRODUCT DESCRIPTIONS AND METRICS Adobe PDM Adobe Campaign On-premise (2014v1) The Products and Services described in this PDM are subject to the applicable Sales Order, the terms of this PDM, the General, STANLEY HEALTHCARE SUPPORT POLICY The following describes the Support which Stanley Healthcare or an authorized Stanley Healthcare third party partner (collectively Stanley Healthcare ) provides to Buyer, AeroScout Industrial Support Policy February 20, 2015 AEROSCOUT INDUSTRIAL SUPPORT POLICY The following describes the Support which AeroScout Industrial or an authorized AeroScout Industrial third party, SERVICE LEVEL AGREEMENT - Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Constructure, SERVICE LEVEL AGREEMENT: Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Global Data, HTCondor SOFTWARE MAINTENANCE AGREEMENT This Software Maintenance Agreement is entered into on (the Maintenance Agreement ) between the Board of Regents of the University of Wisconsin System on behalf, SERVICE LEVEL AGREEMENT Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Intermedia Technologies. 6. Adobe Experience Manager Sites ( AEM Sites ) Product Description AEM Sites is a web content management platform for delivering digital cross-channel customer experiences and provides an authoring environment with support for in-place editing, drag-and-drop page composition from a library of web components, and controls for search engine optimization, scheduled delivery, and landing page optimization. AEM Forms Workflow includes use of the following functions and tools: routing, Workspace, and Mobile Workspace. When Reader Extensions is used on Documents it enables Customer to activate additional Reader Features in Adobe Acrobat Reader. (c) In addition, Adobe may, at its sole discretion and from time to time, implement fix releases. Mobile includes LiveCopy functionality, which allows a link content between standard websites created in AEM Sites and mobile/tablet sites created with Mobile. (4) In addition to the Instances included in the base package described above, additional Author, Publish, or Generic Instances can be recommended based on Customer s specific use. Emergency Upgrades will be implemented by Adobe as needed. Adobe will provide prioritized, toll-free support services for the Managed Services, to be accessed by Customer s Technical Support Contacts 24 hours a day, 7 days a week, 365 days a year (each such request a Managed Services Request ) according to the Response Times described below. Adobe will make all reasonable efforts to first install all upgrades on a server in the Staging Phase at a mutually agreed upon time described in section 6.1(C) (Upgrade Timing) below. PENELOPE SUPPORT SERVICE Athena Software Effective Date: May 13, 2015. DS Customer Support Team will make reasonable effort to provide high quality Support Service and comply with these Support Policies. PARTIES This Agreement is by and between KM NETWORK SDN. Customer can license AEM Sites Managed Services in the four different SLA Service Availability levels and base package configurations described in this section below. Additional Instances may only be added to an AEM Deployment where the AEM Sites base package has been licensed and installed, and may not be used independently to perform any features or functions of AEM Sites. Upon successful resolution of any such issues, Adobe will install the upgrade on the Production Phase server(s) as described above. AGREEMENT on SharePoint Hosting use, Nexus Support and Maintenance Policy ( SMP ), Statement of Service Enterprise Services - AID Microsoft IIS. Customer must properly license all fonts used by Customer through the standard Typekit offering or other properly licensed third parties. AEM Assets Managed Services is licensed per each base package. Exhibit E - Support & Service Definitions. Schedule 1 Maintenance and Support Agreement The following terms and conditions represent an Agreement for Klyp Pty Ltd ACN 115 436 363 (Klyp) to provide Software Maintenance and Support Services to. (C) If, during the term of this Agreement, Customer learns that the Development Partner is, has become, or plans on becoming a direct competitor of Adobe for the Managed Services purchased herein, then Customer will immediately terminate the Development Partner s access to the Managed Services and any other Confidential Information of Adobe. 4. Customers do not need Multi-Site Manager to use LiveCopy functionality between a standard website and a mobile site. AEM Forms Managed Services also includes use of any of the following modules and tools on each licensed Instance of AEM Forms Managed Services: Assembler, ECM Connectors, Output, PDF Generator, Digital Signatures, Adaptive Forms, Mobile Forms, and Correspondence Management. Maintenance and Support Agreement Version date 2013 Inventive Designers www.inventivedesigners.com This Software Maintenance and Support Agreement ( Agreement ), effective on the date of the last signature, THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY ( Exchange My Mail ). BY EXECUTING, To make this website work, we log user data and share it with processors. Development Partners for AEM Sites or AEM Assets, whether appointed by the Customer, as permitted in the Exhibit for Managed Services, or otherwise assigned to the project must have a minimum of one individual with a CQ Advanced Developer Certification on the development team and this individual must be significantly engaged and involved in the development project. Terms and Conditions applicable to Cloud Services provided prior to this, Online Banking Service Agreement AGREEMENT AND DISCLOSURES Before using Zions Bank's online banking services, you must consent to receive disclosures electronically, either online or via E Mail, and read, MDM Zinc 3.0 End User License Agreement (EULA) THIS AGREEMENT (or "EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON, COMPANY, OR ORGANIZATION THAT HAS LICENSED THIS SOFTWARE ("YOU" OR "CUSTOMER") AND MULTIDMEDIA, Terms and conditions Ecommerce internet services Prepared by Malcolm Elsmore December 2008 Elsmore Creative Marketing - Page 1 of 7 1. Contents 2 2. Specify any links between Customer s IT gate keeper for the Managed Services and other Customer systems (e.g., LDAP, data repositories, etc.). There is no limit on the transmission of information that does not depart the regional cloud and is instead terminated at another server on the cloud. Customer will have unlimited secure access to Adobe s on-line support facility on Adobe s web site at esupport. Those upgrades may include a Customer-specific upgrade, an emergency upgrade necessary for the security of the Managed Services or to address issues causing Adobe not to meet the Service Availability Objective (each an Emergency Upgrade ), a minor upgrade (i.e., a maintenance release or a new minor version change to the Managed Services for purposes including but not limited to, error correction), or a major upgrade (i.e., a new version of the Managed Services). Customer is not authorized to use any static Typekit package embedded with the AEM Managed Services on the production versions of its webpages, Documents, or any other form of digital or print media. AEM Forms Document Security is licensed per Recipient. Additionally, Customer has a limited right to embed the font software under the following conditions: (a) For fonts identified as Licensed for print and preview embedding on Adobe s website at Customer may embed copies of the font software for these specified fonts into Customer s Documents for the purpose of printing and viewing Documents. Unless otherwise permitted in the Documentation, Customer may not disable or interfere with electronic notices or dialogue boxes concerning privacy or tracking that appear in the software used for viewing electronic files that have been processed by AEM Forms Document Security. Customer must promptly update the Runbook each time it or its Development Partner creates new Customer Customizations that are accepted by Adobe for use in the Production Phase.

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