factory direct jewelry customer service

Since we had sent her the correct item to begin with, we chose to refund her. Factory Direct Jewelry's review score is based on Factory Direct Jewelry's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. We strive to provide the best products and customer service we can. We stand by that decision. He then told me that placing a new order would be the best way to do it because then I would get a new item and I said if you're sending me a replacement ring wouldn't I be getting a new item? A 20% restocking fee may apply. Unfortunately we are unable to take responsibility for stolen packages. I immediately called FDJ to tell them I did not want a refund, I wanted the ring that I ordered. Despite explaining everything to the customer on numerous phone calls and apologizing to them they are still demanding that we send them the ring that fits the 2nd description. I received an email on the 28th saying my return had been authorized and to login to the website to "process the return." Thank you. It was founded to provide quality jewelry at affordable prices. However, you'll be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped. The brand provides low-cost jewelry. He said, "I will get that ring out in the mail to you with a return envelope to send the old one back." Factory Direct Jewelry is located in Los Angeles, California, United States. In the middle of our discussion about locating the package, the customer then changed the subject and told us that they do have the item and that they were having issues with it. Please do not use USPS. Pandora, Zales, Kay Jewelers, Kendra Scott and Brilliant Earth. Then there is the Christmas Holiday. This gave ****** permission to hang up the phone. complained of the ring made of poor quality. Orders can be canceled prior to shipping. I called on a Thursday. , the jeweler clearly states that every gold jeweler is required by law to stamp the jewelry. All rights reserved. I asked him why he did not send the replacement ring like he said, and he said AFTER he got the pictures, he decided it was the right ring. I explained that I just want them to send me the correct ring. If they couldn't determine the color of the stone they should NOT be certified PERIOD! product was to have been delivered on Nov.12th 2001 and said to have been delivered but it was throne on front porch it was a gold Masonic ring and my guess that said product was stolen tried to get money ($359.99) refunded from Pay Pal said to call (synchrony bank) to no avail. Discuss the issues you have had with Factory Direct Jewelry and work with their customer service team to find a resolution. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. This was warranted from ****** given the fact that up until that point there had been no progress in resolving the issue. The price difference was huge, about $200. Contacted USPS and they say never shipped, only label purchased. Hence it is possible that the brand is cutting costs and as such its quality will not be the same as that of high-end brands. Special order products and or non-stock products are considered special orders and are non-refundable. All orders are charged in. Product must be returned within 5 business days after receiving RGA number. Please note that this entire time their tracking number shows a successful delivery. This review was chosen algorithmically as the most valued customer feedback. Please see the attached pictures of the ring she sent back to see that the stone is in fact clear. Submit a complaint and get your issue resolved. I didn't get it the next day, so when I called to find out about it Mary said she would send another one out tomorrow and see if she could send it Fed Ex with two day delivery and she would Share your photos and videos with others to prove the truth of your words. In this case, all that the customer needs to do is send the item back to us for a refund. We will do our best to process the return quickly. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Since this case was opened the customer's package has been delivered. You are responsible for all freight charges. A sustainable jewelry brand should use recycled metals or ethically sourced gemstones. International Association of Better Business Bureaus. If the customers arent satisfied with the jewelry item, they can even return the items within 30 days of purchase. He tells me they did, and he was forwarding them to the shipping department and they would call me that evening - they never did. I said no - I have called every day, you people never call back, I'm tired of getting the run around, I bought a ring with the description of 1.25" by 1" - that is what I want. Please allow 14-21 days for processing. Based on our in-depth Factory Direct Jewelry review, when compared to its competitors, Factory Direct Jewelry is a mid-range performing brand within its category. Factory Direct Hardware, Inc. is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts. It has both positive and negative reviews. Lets see if Factory Direct Jewelry fulfills these criteria. With over 100 years of experience in the jewelry business, we have manufactured quality jewelry on three continents around the world, most recently expanding to Los Angeles in 1977. To begin processing a return, please Click Here! Hence, the customers can rest assured that the brand is fully accountable, and the customers will get their moneys worth when purchasing from here. The listing for the ring that this customer purchased has 2 dimensions displayed in terms of the physical size of that ring. have praised the staff to be friendly, courteous, and helping the shoppers with their purchases. I called yesterday, Jan 6, and **** told me he decided not to send out a ring with the dimensions I ordered, that they sent me the correct ring, it was an honest mistake that their dimensions were wrong originally. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When autocomplete results are available use up and down arrows to review and enter to select. Company not responding. Contacted company again for status and they still say they shipped and I just need to wait. At this point I knew we were not going to fix this so I asked to speak to his supervisor, since he wasn't listening to me and he was not trying to solve the situation. You must file a lost shipment freight claim with the respective shipper if you product is lost. After warning her again that he can hang up on her for personal insults, the customer hang up on ******. Initial Factory Direct Jewelry complaints should be directed to their team directly. BBB Business Profiles generally cover a three-year reporting period. Claim it and get a lot of features. The customer then said she still wants to have the ring to which ****** replied back to her saying she would need to repurchase the ring and that we would send her a replacement. Refunds or exchanges are only available on items that packaging has been opened and cannot be resold as new. Factory Direct Jewelry's's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. While many customers praise the brand for providing good-quality products, some even complained online about faulty jewelry items. Email says shipped 7/15/20. All I want is a full refund of my purchase as well as the return shipping that I had to pay to send back their mistake. I do not want anything else as I will no longer be doing business with this company. For a brand to be ethical, it should. You can also compare Factory Direct Jewelry against popular alternatives like We have the capability to customize some orders to our customers needs however these customized orders are nonreturnable and nonrefundable except by manager approval, and subject to a 50% restocking fee. To summarize, ****** offered the customer everything that she wanted and she still personally insulted him at which point he had the right to refuse service to her. What is Factory Direct Jewelry's Facebook? I am not conformable sending the ring back to this company in hopes they refund my money. Upon inspecting your ring we came to the conclusion that we sent you the correct ring. I ordered a ring (item number ******************** from Factory Direct Jewelry on July 27, 2018 and have been very happy with my decision, so much so, I decided to place another order (confirm#XXXXXX) for the exact same ring (item number ***************** on January 18, 2020. I will also be posting this to the review section to worn others about Factory Direct Jewelry's unwillingness to work with or listen to their customers. Is Official Band Shirts Legit? 1 Click here to get notifications about new complaints of Factory Direct Jewelry. Packages must be sent back by customer via a traceable source, such as UPS. On 2-6-2020 I received an email saying that my card had been refunded for the purchase amount and a second email with this message: "hello, we received your ring today. Additionally, they said they would send me the correct ring that measured 1.25" Height and 1" Wide. Then they just changed their mind without even letting me know - AFTER they said they would send out that ring. Customers must pay return shipping fees. This number will be used to guarantee you receive your credit. Moderate content, respond to reviews, and promote offers. Incurred shipping charges are not refundable. We had the ring inspected by 3 people (one of which is a GIA certified stone setter and the other is our quality control specialist) and came to the conclusion that her stone was in fact clear. He asked me to send pictures of my ring and he would get it taken care of. He said he would refund my money AFTER I send back my original ring. The ring was supposed to have a clear cz stone, the ring I received had a light pink cz stone. We have provided them with the instructions for our return process. It offers a 1-year warranty against all defects in manufacturing. We are getting some very conflicting information from this customer. The customer then asked for an email address to send pictures to prove her point. I want a refund for the ring and shipping costs that I incurred to send back their mistake. What is Factory Direct Jewelry's Twitter? Once you have set up your return, you will receive an email with an RGA number within 2 business days. When ****** asked her for clarification on what she meant by that she mentioned that she had gotten a coupon for her first purchase. The jewelry retailer does not show its commitment to any zero-waste programs. Consider social, economic, and environmental responsibilities, Have honesty, integrity, and accountability, All of its products are nickel-free except the, Jewelry are stamped with appropriate marking. It deals in all things jewelry whether it is mens chains and rings or womens necklaces and diamond bracelets. The jewelry retailer closely inspects all jewelry before shipping it out. As a result, he was unable to give a birthday surprise to his daughter. On its website, the jeweler clearly states that every gold jeweler is required by law to stamp the jewelry. , Cupcake Picks, Muffin Liners & Cake Toppers, Honeycomb Balls, Pom Poms, Paper Lanterns. I tried to upload the mp4 of the convo but was unable to do so because the file type was not supported. https://fashion-manufacturing.com/disclosure. Unapproved customized orders returned by the customer will be sent back at the customer's expense. The replacement item will be charge to the customer and the credit will be issued once the defective item has been received. Neither does it mention anything about its suppliers of stones and metals. This is a mistake on our end and we apologize for this. On its. I order the ring on December 4, and it arrives on Monday Dec 21. Enter your email below and receive a personal coupon for. They lied on the website, and over the phone. I would have talk to **** tomorrow. **** was very abrupt and rude, but asked me firmly, "What do you want?" When calling and asking them to send a replacement ring with correct dimensions - they said yes they would. then changed their minds. The latest review Amateurish and Unprofessional - Stay Away was posted on Nov 8, 2014. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return. Factory Direct Jewelry knows about this concern of consumers and addresses it. It doesnt. Granted it was late due to situations outside of our control and for that we apologize. The first is that we have signature proof of delivery. A Breakdown! So I hung up on him and here we are. For that reason we have refunded your order we apologize for any confusion please let us know if you have any questions or concerns." Become a verified brand rep for Factory Direct Jewelry and amplify your brand's voice on Knoji. Our manufactures and suppliers promise to deliver your quality products in excellent condition to your door. Some background information for this case: We received this customer's ring back. We offered the customer a return for a refund and they refused that option as well. ******* ******'s claim was that we sent her a ring with a pink stone instead of a clear stone. The first is that they were claiming that they did not receive their item despite the tracking number showing a successful delivery in their mailbox. The issue is still not resolved. BBB is here to help. The staff was professional and helped promptly with the return or refunds. In the event of a shortage, Factory Direct Party reserves the right to substitute products with a product similar in quality and function. Merchandise that has not been removed from its original packing, Merchandise that was mispackaged or was not shipped correctly, You must have the original packaging for the item (manufacturer's box, Styrofoam, plastic bags, etc. Delivery; Billing adjustment; Replacement. It was too thin for the price. Manager approval is required for any returns after 30 days and may be subject to a higher restocking fee. I recently purchased a ***** *** solid gold rope chain at ** **** length from Factory Direct Jewelry ********* ****** The product description on the website says that the chain I selected should weigh *** ****** but upon receiving the product I weighed the chain myself and the chain only weighs *** ****** If the difference between the website and the actual product had only been ******* ***** I would not have been upset, but a difference of *** ***** is unacceptable. He then repeated that I got the right ring the first time, so I informed him I had a picture of the two ring side-by-side and one is clearly pink, and if he could give me an email address I would send him the picture (I will attach the photo to this complaint). So far, they told me they would measure the rings and update the sizes on their website - they did not. (The consumer indicated he/she DID NOT accept the response from the business.) So, I then voiced my opinion that I should get a refund for the money I had to spend to send their mistake back to them -there was no response. Knoji is a social discussion platform that's 100% free to use. There are several problems with this customer's request. We sent this customer the ring that fits the description of one of those dimensions, which is what they paid for. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (The consumer indicated he/she DID NOT accept the response from the business.) However, Factory Direct Jewelry did refund the customer his money. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Confirmation of delivery by any carrier is what we will use to determine whether we have filled and delivered your order. We have numerous issues with this customer. FDJ sent me the wrong item and then was extremely rude when I tried to resolve the issue with them. If youre looking to glam up your party dress, you can always shop for jewelry from here. Items returned without an RGA number may delay credit. Pandora, Zales and Kay Jewelers. Consumers might also be wondering if the jewelry retailer deals in gold-plated jewelry. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I find that the website is very misleading to the customer, and when it comes to shopping for gold the price per gram is arguably the most important aspect. I told him that because I got the ring on sale I wanted to do an exchange instead of a refund because if I ordered the ring now it would be more expensive. We want your business! However, first called bout this ring in early November. BBB Business Profiles may not be reproduced for sales or promotional purposes. We are more than willing to work with customers in the event that something happens to their package. If you love wearing chic and stylish jewelry and always accessorizing your clothes with the latest trend trinkets and charms, then you must have come across the name Factory Direct Jewelry. They informed me that one has not been sent out. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Consequently, your RGA will be nullified and any credit request will be denied and any replacement order will be canceled. All the pendants and chains at Factory Direct Jewelry are stamped with appropriate marking. Rarely do we ever think about sustainable jewelry items. Factory Direct Party reserves the right to refuse service to customers found to be using offensive language, threatening, screaming, or being otherwise obnoxious for no reason. As a matter of policy, BBB does not endorse any product, service or business. Usually, when we talk about sustainable or ethical fashion brands, we immediately think of organic cotton or recycled raw materials. Knoji editors and the Knoji shopper community have reviewed Factory Direct Jewelry and compared it against 0 top brands, reviewing Factory Direct Jewelry based on product and store features such as , ethically-sourced products and . Connect with Factory Direct Jewelry via Facebook at. When this was explained to her, ******* ****** mocked ******'s position in the company. In this case though we were unable to assist the customer given how much time had passed from the date of purchase to when the customer let us know that they had not received their order. The customer then asked to speak to a supervisor and at that moment ****** was the highest ranking employee she could speak to. We explained that we cannot do that since we clearly had the correct dimensions displayed as well and because we sent them what was paid for. However, that may not be possible when shopping online. I contacted FDJ on 1-27-2020 through their customer portal to request a replacement item. On Tuesday Dec 22 I call and explain the problem - that my ring is roughly 1/2" by 1/2". Order shipped with UPS can be tracked at: UPS Tracking, Orders shipped with the USPS can be tracked at: USPS Tracking, 2022 Factory Direct Party, All Rights Reserved This will surely increase the credibility of your complaint. Be sure to include your RGA number with your merchandise. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Factory Direct Jewelry has an average consumer rating of 5 stars from 1 reviews. Customers have praised the staff to be friendly, courteous, and helping the shoppers with their purchases. or you can view the top 50 brands in similar categories, such as , and . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Factory Direct Jewelry, Factory Direct Jewelrys support and contact email address is. BBB Business Profiles are subject to change at any time. I said I bought a Texas ring with the deminsions 1.25" by 1", and that is what I want. I was told to call back because ****** wasn't available- he was the one that took care of that- but they assured me that they would do whatever they could to make sure I was happy. So I called FJD and asked about the product details in early November. I asked if there was any way for me to print the return label and was told to just ship it to them- I would have to pay to ship the ring back. Another person complained that while he paid extra for rush delivery of the jewelry item, he did not receive it on time. This customer is claiming that they did not receive an item yet they also complained about the quality of the item. However since this case was opened the package got delivered. We recommend items be returned via UPS or insured parcel post for proof of delivery. I told him FDJ has not done one thing they said they were going to do (never called back, never emailed back, did not send the replacement ring like they said, did not update the website, they have not done one thing they said they were going to do, how could I trust them at all). he then suggested I pawn the ring. Order Number: XXXXXX Order Date: Dec, 4, 2020 Model Number: SKU 2005 Manager I have talked to three times - **** I ordered the ring December 4. Bottom line, I bought a ring with the verified dimensions of 1.25" by 1", Texas shaped ring in *** gold - and that is what I want from Factory Direct Jewelry. The latest complaint Amateurish and Unprofessional - Stay Away was resolved on Nov 08, 2014. Then he told me -without seeing the picture- well it could just be light reflecting differently on the ring. Is Vintage Football Shirts Legit? Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We always seek to improve ourselves for the benefit of the customer and hope to provide the best shopping experience possible. Factory Direct Jewelry reviews first appeared on Complaints Board on Nov 8, 2014. Since this customer received the product with the dimensions that was displayed to them, we will not be sending them a replacement. You can find contact details for Factory Direct Jewelry above. If for any reason you are not satisfied with your shipment we will gladly replace it or accept a return of the merchandise. It doesnt just offer imitation jewelry. ****** tells me that he's the highest ranking person that I can talk to on the phone, I said I didn't believe him, but he was insistent. What is Factory Direct Jewelry's LinkedIn? I placed an order on 7/12/20. By redeeming your coupon you're agreeing to be added to our weekly sales and future coupon offer newsletters. Thanks. We will notify you via email of your refund once we've received and processed the returned item. After ****** listened to the customer yell for a good while, he did in fact interrupt her to let her know that he was aware of her case and what the issue was. Amateurish and Unprofessional - Stay Away, Read full review of Factory Direct Jewelry. (The consumer indicated he/she DID NOT accept the response from the business.) ****** tried to explain to the customer that she might have seen the stone as pink due to lighting issues but the customer did not want to accept that explanation. Thank you. The complaint has been investigated and resolved to the customers satisfaction. The Factory Direct Jewelry review table below incorporates summarizes 13 Factory Direct Jewelry ratings on 4 features such as products made in USA, cruelty-free products and fair trade products. Factory Direct Jewelry offers 0 total features such as , and . Placed order, not received. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The US Postal service is experiencing delays and complications due to government efforts to stop the spread of Covid. Based on these factors and 13 Factory Direct Jewelry reviews, Factory Direct Jewelry earns an overall score of 4.2 out of 5.0 points. I called because there are 3 Texas shaped rings on the website with the same dimensions. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. However nothing on the website indicated what I needed to do, so I called and I was told by ***** to just send the ring back to their address: *** South Hill *** *** ****** *** ******** CA XXXXX. Thank you. Every brand has its good and bad days. (The consumer indicated he/she DID NOT accept the response from the business.) They have not provided any proof of shipment. Follow Factory Direct Jewelry on Twitter at. I then call at the end of the day on the 23rd to verify they received the emails. Factory Direct Jewelry (factorydirectjewelry.com) is a very popular women's jewelry store which competes against other women's jewelry stores like Note: If you return a product to us without an RGA number, your return may be subject to additional fees and delays. They listed two sets of dimensions - an overall dimension, and a specific measurement for the top and bottom. all the dominions - overall width, overall height, top width, and bottom width, all of those measurements were wrong and deceiving. All items must be returned with their assigned return authorization (RGA) number. The system doesnt retain any sensitive customer information on its servers. Knoji has 13 Factory Direct Jewelry reviews and ratings as of August 1, 2022. The staff was professional and helped promptly with the return or refunds. The man on the phone told me they have a lot of Texas rings and I received the wrong ring. Factory Direct Jewelry doesnt have any gold-plated or filled gold jewelry items. Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. You can track your order shipped via Fedex at: Fedex Tracking It offers a 30-day return policy. I would like a Texas Shaped Ring in 14k gold that is 1.25" heigh and 1" wide. They contain small amounts of nickel. If you are buying from there, be sure to check out all the reviews before buying any expensive gold or silver jewelry. If your returned product does not match all applicable criteria listed below, it will be rejected by our returns department and returned back to you at the customers expense. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I want this resolved. Of course, there are certain methods with which you can check if the gold and silver jewelry youve got is authentic or not. See Factory Direct Jewelry's portfolio on LinkedIn at. Share your own Factory Direct Jewelry review: compare Factory Direct Jewelry against popular alternatives, view all Factory Direct Jewelry's coupon codes here. Another customer complained that he purchased a 3mm solid gold chain from Factory Direct Jewelry but when he got it checked from another jeweler, it was 2.5 mm. You may contact our returns department by telephone (855) 368-1040 or fill out our online Returns Form to start the return process and receive a return goods authorization (RGA) number. The stones were not fitted properly causing discomfort and pain to the fingers. I send him the pictures Dec 23rd, he told me he would send the replacement ring Dec 29 - he had a week to look at the pictures.

• Dakine Card Wallet Black
• How Much Is Black Opal Foundation
• How To Hang A Styrofoam Wreath
• Meri Meri Race Car Party Cups
• Addi Crochet Hook Sizes
• Large Print Lectionary
• Luggage Tags Near Alabama
• Furla Bella Mini Size
• Converse Platform Pink
• Seiko Seichu Strap For Sale
• Natural Sunscreen Without Zinc Oxide
• Lady Slipper Orchid For Sale Uk
• 1 Gram Gold Lakshmi Pendant
• Deftones Saturday Night Wrist Discogs
• Dark Brown Bookshelf Ikea