rattan ebike dealer near me

They've been very dodgy, evasive, and slow, to say the least. All reviews are published without moderation. Over 400 miles no problems, awesome bike. Do not purchase Yamee/Rattan. I bought 2 bikes and they worked pretty good but then a battery died within the first year so it was under warranty. The one I received doesn't have a speed limit setting which means I literally cannot ride my bike here in Canada without risking getting arrested. But let us not forget the end goal; in the wise words of T. S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." I did extensive research before purchasing a fat tire ebike and bought an 750 LF from Rattan Ebikes for $1199 (with coupon code). This thing is so well designed and built that I was completely stoked to get it on the road. We are all a little wild at heart, are we not? got 2 bike without seat and throttle not working i contact rattan not accting calls emails many times no response im frustrated i cant use my bike and i paid 3k. I was wanting an ebike as I'm a chronic pain patient with a bad back and pedaling does not work well for me on it's own. But let us not forget the end goal; in the wise words of T. S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Went through PAY PAL they took our money and now we can get NO INFORMATION WHATSOEVER of said bike. FREE SHIPPING TO THE LOWER 48 - SHOP NOW OR CALL US AT 817-657-9772, Authorized Dealer Questions? This company is chinese and they have unreasonable and slanted support policies that will not offer a full refund. Bike Made in China, shipped from SoCal Top Speed pedal assist 28 miles an hour! I fixed the tubes and rode the bike for 3 minutes, rear tire went flat again. There is much to be gained from traveling and seeing the world. Can you share a success story using rattan ebike? Decrease quantity for Rattan Challenger 2022 Mountain Ebike, Increase quantity for Rattan Challenger 2022 Mountain Ebike. To purchase replacement parts from us, please contact us at, *Note, we DO NOT accept return of the bike. The tires needed a little air, but still had enough in them to ride to the gas station and inflate the tires properly. Would recommend to anyone! We should all embrace at least a little wanderlust. Mon-Fri 9a-5p PST Call or Text 702-625-2790. Set up the bike in an hour. 64 pounds with fenders Great work guys and gals at Rattan. The return policy is 150 charge against the purchaser for a broken bike. Wow! I purchased two Rattan electric bikes. Also, if Rad bikes (BBB rating F) need so much maintenance that they require a mobile service, that's a red flag to me. Built like a tank. It's a beautiful bike, and it does feel nice to sit on, so I'm hoping it works, but even if it does, I'm terrified to trust it based on my experiences and all the stories I'm reading about peoples' batteries dying on a ride. I've put 12 miles on the bike so far and Im loving it more with every ride. DONT DO IT! Company Location: 8833 flower Rd,Rancho cucamonga, CA 91730, Warehouse Location:2268 EAST Foothill BLVD pasadena CA 91107, Customer Support:Monday - Friday 9 AM - 5 PM. There were no tools nor instructions on how to assemble it. I contacted the company and after a week of back and forth communications received a response that they are unable to do anything since the warranty expired. Many promises of getting me the replacement parts I needed. Just enjoy the smooth and peaceful travel. If you buy a Rattan/Yamee bike you are on your own. Becasue you will nerver know how beautiful the world is before you go outside. Overall I'm pretty happy with the bike and I will eventually update this review after it's received a lot of love, I encourage anyone who is thinking about getting into the ebike world to seriously consider this. Don't expect any after purchase support. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Took about 2 hours to assemble and make adjustments. Bent rim, Throttle does not work, PAS dangerously aggressiveRattan Compass arrived with bent rim, throttle does not work and PAS is way to aggressive and scary. We have had our Rattan LM750's for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. We should all embrace at least a little wanderlust. Information provided by various external sources. I sent them an email about this, and they very quickly responded, thanking me for choosing Rattan and refunding to me the discount! Then you will find that we are not selling you a cool bike but the amazing scenery along the way. 65 pounds without fenders Let me tell you, we have just as much fun on these Ebikes as we did with the big bikes. No one answers the phone, message box full, no answer on chat. So happy with this bike. Plenty for a days adventure or most trips to travel and back. Class 2 Ebike I called the phone number and it was no good. There is much to be gained from traveling and seeing the world. Rattan provides up to 2 years warranty for their bikes. As the manufacturer, we offer competitive prices for the parts of our bikes. My LM-750 arrived defective. does it work all the time or only when in 0 pas, The 2020 rattan challenger pro i'd like to confirm that samsung cells are used in the 48 volt 10 amp hour battery that comes with the 2020 challenger, Do you have a dealer in traverse city michigan. It climbs hills with ease and the ride is very smooth. Standard headlamp Bought the LM750 and an extended battery shortly thereafter. No one ever replies my bike was 3 weeks old battery charger died. I have filed a claim with Amazon, I will update upon conclusion. (If purchased on Amazon, Please also include the seller name on your order), The email and shipping address you used when placed order, Pictures/Short videos of the problems and a brief description of the problems, . I realized after ordering on their site that I forgot to enter the discount code that would have saved me $200 (total for the 2 'Challenger' bikes that I ordered). We use dedicated people and clever technology to safeguard our platform. {"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}, Free U.S. I just hit 650 miles with zero issues and still truckin'. From research, Rattan customer service is not stellar but neither is RadPower Bikes. Tip for consumers:Look for a company that offers real support, answers the phone, if you have bad luck and receive a faulty bike you will be glad. The factory had used different size prongs in the port of the battery. Contacted Rattan support via email and received a response, within 24hours, to send pictures of issue. They also have an unreasonable and expensive return policy. During these five years, we have grown a lot and won the praise of many customers. There are warnings about how to properly operate the battery which don't make much sense in the broken English. Comfort seat with seats suspension ** total_quantity ** | ** unit_price ** / ** unit_measure **. Bet if I pay for a new one they will hear me then. I emailed customer service and after a few weeks got a response and they were sending me a battery. Your recently viewed items and featured recommendations, Select the department you want to search in. Save your time and money, shop elsewhere. Thank you again, our lovely customers Rattan. So far i have not been disappointed. This company does not typically respond to reviews. Its 750W motor has an Intelligent Pedal Assist System dedicated enabling the motor to give assistance to the rider more efficiently. She had a Harley and I an Indian. Folds up for transport On any level above 1. Premium headlamp Seven gear Shimano Tourney How are you learning about the FEB Ship date? With speeds up to 20 mph, It will get you everywhere swiftly. Becasue you will nerver know how beautiful the world is before you go outside. Rattan sent the adapter and all is working good now. WHen did you order? Read 1 more review about Rattan Ebike Store. I rode the ebike a few times and within 3 months it stopped working. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee, The product has been in any accidents, such as traffic accidents, The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. example when braking? Bought mine(XL)on indegogo and got it in June. I thinks it really helps to raise the value of this bike, even though its price is a little bit high, they offer two-year warranty which is pretty generous and kind of above average. i got 2 bike one without seat the other one throttle not working i sent picture of bike no response i search contact number but not accepting when i called i search website i sent many emails letters never reply i paid 2700 dollars i feel very sad and regret why i bought that 2 bikes i cant use it and lots of money now o just waiting and hoping to response and wait for action for my complain i never recommend this. Not the only issue I've had with them, and I'll update here as I deem necessary. Heads are turning in this neighborhood. Battery won't seat properly due to wrong base. Bike Made in China, shipped from WA So it's best to buy a quality bike at the gate for the money you have. 750 W Motor I purchased the Rattan Compass on Nov 26, 2020. I took a chance on you and I am so pleased I did. It was 97% pre-assembled. I bought a bike for over $1,000 and its been over 8 months. Since new the controller reverts to the wrong tire size and pas levels. Par for the course, apparently). I tried contacting them about it and it was the most frustrating back and forth where I sent detailed explanations, a video, photos with markings and text to overcome the language barrier, and they never addressed my issue. I was able to find the manual through Google but it reads like it was translated through Google and isn't much help. Not much help at all. Gain trust and grow your business with customer reviews, Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. Now I have to fit a different display and controller. Products used:Rattan 750 LF Electric Bike. Five plus stars. Call Us To Order 817-657-9772 Mon-Sat 10am to 4pm EST. Took it out for its first ride in about 5 mins after unpacking everything it was read to go! Our dedicated customer support will be more than happy to assisting you. The owners manual was highly vague. They are a scam. supposed to be dec, now hearing "possibly " late feb? Couldn't contact or get reply from them. Well, I got mine up to 36.6 MPH going down a small hill! 34 days since the bike was supposed to arrive and it's still not here, nor are they responding to my email or phone messages. They will not respond to emails and will not send the bike. I've contacted BBB so hopefully they can help me get my money back. Verification can help ensure real people write reviews about real companies. Rattan Ebike ranks 19th among Bicycle sites. Got the eBike a day early. Cheers! Price $1299 Rattan and Yamee are the same company. Doesn't fold I will not ever buy anything from this company again and i urge anyone else contemplating a purchase from Rattan to think twice. Its a shame because Im ready to buy 2 more from someone else. Well that was in February and I still dont have a battery and cant ride my bike. Ordered online and got tracking information and received the bike within 5 days. Nice bike terrible customer service. Ordered bike Sunday Night and received Tuesday! BUYER BEWARE. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts). Battery died. Note the phone number was not working. Can wait to travel all over with this new portable bike! Rattan and Yamee bikes are the same, do not buy either of these brands. Spokes are sharp and have cut thru protective liner and punctured the tubes. UPDATE!!!!!!!!!!!! But let us not forget the end goal; in the wise words of T.S. I put pressure on them and they said they sent it last week. Thank you again, our lovely customers Rattan. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better. Better quality than expected and Great customer service! When I do the above, I get a prompt (within a day) response. Our team has only been in existence for only 5 years since its inception. Have had this bike for two weeks. 2022 Trustpilot, Inc. All rights reserved. Only had to unfold the eBike at its center, slide the handlebars and seat into their respective tubes. Here's what I found: They use Paypal so it's hard to get your $ back. With the touch of a button you can change the class rating, switch from the throttle model to pedal assistance. I needed a replacement. Radrunner: Local Rad bike shops or mobile units in some cities (not included- you pay a premium for the service) No front suspension I've been contacting the company since then including sending video and photo evidence. Ultimately, the Rattan was the clear winner at this price point and I went for it. Questions? Rattan Ebike has a consumer rating of 3.6 stars from 15 reviews indicating that most customers are generally satisfied with their purchases. Really liking the Rattan customer service folks already - and I haven't even received my Ebike order yet! The company wont communicate after numerous phone calls and email to the problem Do your research and buy from a company that will stand behind their products. So smooth and sassy we just purchased another one two hours later. Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. There was a link to the manual on the website, but the link does not work. I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. Support does not answer phone calls and message box is full. With the 48V 10.4Ah Lithium battery, you can reach a range of up to 60 miles per charge, up to 20MPH. Unfold the pedals and that's it! Price and other details may vary based on product size and color. Online only customer service but serviceable at any local electric bike shop Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. In addition the Rattan came with strong integrated rear rack and back jumpseat that was $100 add-on with the Rad AND cruise control, which I use ALOT. I am very happy with the bike performance and customer service provided by Rattan North America. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Now, riding your bike and let's go for a trip! 150 shipping paid by customer and no more than 10 miles. I even ordered the controller I was suppose to get separately on Amazon, and I couldn't get it to work.Save your money for a Rad bike or something. Don't do business with them!UPDATE: Finally got the bike after I filed a report with PayPal and the Better Business Bureau. I love their description on their website, they said it`s supposed to be as fast and powerful as a live ,fat bear, which that really cracks me up. During these five years, we have grown a lot and won the praise of many customers. You can charge the battery on/off the ebike with the key by your convenience. I got it rather quickly, the price was suitable, and the bike was just like the one shown on the site. One phone number on their website doesn't work, and the other is a 900 number with a voicemail which doesn't even identify their business. I would recommend this bike for the price. That's where the good part ends. all good runs nicely. With age creeping up we decided to sell the motorcycles and buy two Ebikes. Now, riding your bike and let's go for a trip! I find to get a prompt response I:1) Write my order number in subject line of email (most important) 2) Attach my receipt3) Attach photos/videos if needed4) Describe thoroughly the problem5) Give them a possible solution or two that would make me satisfied to resolve the issue. No fenders There phone number is disconnected. Thanks. If you want excellent customer service, be prepared to pay 3K to 4K for a high end bike from a local shop. Total unprofessional and irresponsible person. We are super upset Save yourself the disappointment>. Warrenty is only good if you can speak to company. Avoid and go with a more reputable competitor! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Now they say the replacement part is discontinued. Hard (almost unrideable) seat when coasting? This eBike meets or exceeds all expectations. Very happy with the quality of the bike and support from Rattan folks. Tried to find one online but was not able to. I think with the cheaper electric bikes primarily want to sell you the bike and will only cover manufacturer's defects and certain warranted items. Very impressive! Horrible, just horrible customer service. Ordered a rattan xl from indegogo the bike didnt arrive for months customer service did not behave in a way of any professionalism they kept passing me around which became very frustrating Eventually the bike turned up 4 months on when it arrived it was missing a set of tyres I ordered the company kept lauding to me saying they didnt fit in the box any one whos had a bike from them knows the box is massive and would of fitted easily they they replied they will take 3 weeks do I want them still most of this is in broken English which drive me mad putting the bike together I started noticing damage all over inc a bent deraliur and paint chips loose spokes and bolts etc I was not impressed after weeks of complaining they said they wouldnt send me some stickers to cover the chips and refund for the tyres I mean come on stickers to cover the damage and a refund then they said bend the derailiur straight all in broken English I mean again come on then I noticed after I had the hangar straightened that the design of the frame was so off that the bike cannot select easy gear no matter what you did as the wheel tyre combo made the chain rub on the tyre wall plus its advertised 100miles no chance I did a fair test and 49 miles if your on max assist and level ground and light weight horse jockey build and thats with the 17 ah battery upgrade all the complaining for me no where and emails started to sour both ends they even fobbed me off and said yamee will fix the issue turns out yamee are the subsidiary brand and rattan dont now sell the xl indegogo was equally unhelpful Ill review soon and explain but if Im honest rattan aka yamee are not as good as the mate x plus mate x bikes offer a complete range of upgrades parts if thats your thing rear suspension being one there 28 mph is not accurate more like 20 mph the computer settings are not informative and you have to scroll through you tube to get to know it a little suspension is clunky and the battery rattles slot now the battery if you need a spare there 800 as there a special battery my advice is measure its a pretty standard connection and the same as a mate x which are half the price theres now a Uk rep called Darren based up north but during the 9 months of emails ignorance and poor service I had no body and still no tyres do not buy ever on a debit card at the time I could use any others always a credit card that way they help with issues like this and in yamee use PayPal options they are a good bike if you address the issues mentioned but the bikes gears cannot work not matter what.

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