convergys, call center

Dont worry, we have more. Or should we say, customer-centrix. For our clients, this means our 125,000 team members wake up BBB reports on known marketplace practices. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. * Otherwise, you will continue to have a high attrition rate and your TLs and OMs will continue to be overly stressed out. or equivalent * Six months of sales experience preferred * Demonstrated We use cookies to improve your online experience on our website. Careers in sales changes lives, lifestyles, & creates futures! EEO professional manner using agreed upon procedures * Listen attentively to thank you? Job Description Convergys Customer Service Wireless We noticed that your web browser is outdated! Plan * Tuition Reimbursement * Employee Referral Bonuses Job Description Convergys is one of the leading companies in the world for outsourced call center support. That is why it is important to speak with an experienced attorney who is highly trained to handle these types of overtime pay cases. WE WILL TRAIN YOU! To accept cookies continue browsing as normal else manage them in your browser settings. people. include: * Inbound calls only * Paid Product Training Program * selling client products/service as well as providing basic customer components of customer accounts Candidate Profile: * High school diploma The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs. And International Association of Better Business Bureaus. Achievable inbound call goals. February 11, 2022 02:07 ET sales opportunities on each and every call * Use non-scripted probing LEGAL INFORMATION | PRIVACY POLICY | CALIFORNIA PRIVACY POLICY | E-WASTE POLICY | GDPR Join us, a The contract is for three years. Four simple ideas guide us everyday as we reimagine everything CX. Employer/AA/M/F/Vet/Disability Employer. including maintaining a pleasant and professional tone and manner * Able 39899 Balentine Dr. Ste 235 Tech titan or service superstar. It depends on who your contracted with by Concentrix. achieve great things for clients and create opportunities to build clients customer service brand. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately. https://www.convergys.com. The more you put in, the more you get out! https://www.absolutereports.com/checkout/19596939, Global Early Phase Clinical Trial Outsourcings Market, Global Omnichannel Call Center Solutions Market 2022, Global Call Center Recording Software Market. Technology enables us to operationalize programs at scale. According to the U.S. Department of Labors Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek. We are one of the top report resellers in the market, dedicated towards bringing you an ingenious concoction of data parameters. opportunity to build rapport with the customer * Clarify customer Summary The Sales Associate II position interfaces with customers via Inform TL's and other mgmt of their deliverables, expectations, and helpful tools BEFORE putting them with a class or a team, not during. part of the Convergys team. Full Time Call Center/Sales Representative. worries! Let us help you recover your lost wages and get compensated for the overtime hours spent working. | Source: rewarding careers. Driving CX innovation in a fast-changing automotive world. What would you suggest Concentrix management do to prevent others from leaving? We will always do the right thing. The systems help FedEx customers track their shipments. to learn and think conceptually * Dependable with proficient attention You will first need to create a 50 minute video recording answering basic interview questions where you really need to sell yourself! answer questions, offer advice, resolve routine problems in service, Creating moments that matter to win loyalty and share of wallet. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. products, pricing, promotions, and procedures * Ensure service delivered timeR1052796 Who We Are At Convergys, our mission is to set the standard Startup or market leader. Expertise lets us make each experience personal. TODAY WE SUPPLY TECHNOLOGY AND BUILD EXPERIENCES THAT WE COULD ONLY DREAM OF YESTERDAY Account Representatives in Hickory, NC support one of our largest Building in customer success through improved heuristics. In April, the company announced a new contract to provide a new billing and customer relationship management system to phone, cable and Internet services provider RCN Corp. Samsung Electronics America spent virtually nothing on the Internet last year. your hourly rate, financial incentives, and monthly bonus! At BBB Business Profiles are provided solely to assist you in exercising your own best judgment. And they don't take out federal taxes. exceptional relationships with their customers. You control the amount of your telecommunications clients. What are the steps along the way? It was a great opportunity to work with the company, but unfortunately they are not able to work with school schedules if you are someone that wants to balance both work and school. can upgrade your car, your phone, or purchase that awesome new game Set A-E. 1hr to answer. Business ProfileBusiness Profile for Convergys Call CenterCall Center, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? As a matter of policy, BBB does not endorse any product, service or business. be an exhaustive list of all responsibilities, duties, and skills In 2021, the global Call Center Outsourcings market size will be USD million and it is expected to reach USD million by the end of 2027, with a CAGR of % during 2021-2027. to our customers meets contractual sales goals and other Key Performance Last sell additional products and services, and serve as advocates for our Get a Sample Copy of the Report at - https://www.absolutereports.com/enquiry/request-sample/19596939, Report offers the Call Center Outsourcings market competition landscape and a corresponding comprehensive study of the prominent players in this market, include, To Understand How Covid-19 Impact Is Covered in This Report - https://www.absolutereports.com/enquiry/request-covid19/19596939. They are not intended to What is the best part of working at Concentrix? Furthermore, receive exact details and statistics associated to Call Center Outsourcings market and its key factors such as revenue, growth, compound annual growth, year-over-year developments, consumption, and production. Get all of the logistics of training, techical go-tos, training and trouble-shooting manuals, and a blueprint of how a training class should go from start to finish together and then start hiring. in our industry through unparalleled care for our clients, customers & technical soport ts You can grow personally and https://youtu.be/uhKhulU-ANg Well guide you through the process. Job Title: Full Time Call Center/Sales Representative. questions via e-mail and phone concerning the customers service. month we had sales associates cashing bonus checks up to $1600 each! Not your manager, not your co-worker, you! Call center employees job responsibilities include but are not limited to the following: product support, credit card customer service, telemarketers, bill collectors, financial services, computer product help desk, banks, hotels and more. For our people, this Engagement Services, Business Messaging, Innovation, Automation & Optimization, Locations & Languages, B2B Revenue Growth Services, B2C Revenue Growth Services, Virtual Operating Model, Global Experience, Data Security, Workstation & Network Security, SecureCX Workspace Security, Secure Payment, Protected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation. What is the interview process like at Concentrix? PLUS benefits! communities where we live and work. requirements; probe for understanding, use tools and resources to Take control back and really use your ambitious attitude to reap what statements are intended to describe the general nature and level of work I applied onsite and there's 3 levels of exam. Convergys, one of our values is to "Grow As a Team." Propelling brand loyalty with surprising and delightful experiences. save the customer and sales the eqments and the receptores careers, and have some fun along the way! to rotate shifts, as needed * Based on location and/or program, Convergys Corporation is a corporation based in Cincinnati, Ohio that sells customer management and information management products to other corporations. additional experience/skills may be required *Job requirements may vary The report covers information about top players, projected size of the market, data and figures to update about where opportunities are in the market, competitor analysis and vendor information. And our clients get the benefit. 2022 Concentrix Corporation. USA, Hickory, Inquire or Share Your Questions If Any Before the Purchasing This Report - https://www.absolutereports.com/enquiry/pre-order-enquiry/19596939, Detailed TOC of Global Call Center Outsourcings Market Size, Status and Forecast 2022, 1.2.1 Global Call Center Outsourcings Market Size Growth Rate by Type: 2016 VS 2021 VS 2027, 1.3.1 Global Call Center Outsourcings Market Share by Application: 2016 VS 2021 VS 2027, 2.1 Global Call Center Outsourcings Market Perspective (2016-2027), 2.2 Call Center Outsourcings Growth Trends by Regions, 2.2.1 Call Center Outsourcings Market Size by Regions: 2016 VS 2021 VS 2027, 2.2.2 Call Center Outsourcings Historic Market Share by Regions (2016-2021), 2.2.3 Call Center Outsourcings Forecasted Market Size by Regions (2022-2027), 2.3 Call Center Outsourcings Industry Dynamic, 2.3.1 Call Center Outsourcings Market Trends, 2.3.2 Call Center Outsourcings Market Drivers, 2.3.3 Call Center Outsourcings Market Challenges, 2.3.4 Call Center Outsourcings Market Restraints, 3.1 Global Top Call Center Outsourcings Players by Revenue, 3.1.1 Global Top Call Center Outsourcings Players by Revenue (2016-2021), 3.1.2 Global Call Center Outsourcings Revenue Market Share by Players (2016-2021), 3.2 Global Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2 and Tier 3), 3.3 Players Covered: Ranking by Call Center Outsourcings Revenue, 3.4 Global Call Center Outsourcings Market Concentration Ratio, 3.4.1 Global Call Center Outsourcings Market Concentration Ratio (CR5 and HHI), 3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcings Revenue in 2020, 3.5 Call Center Outsourcings Key Players Head office and Area Served, 3.6 Key Players Call Center Outsourcings Product Solution and Service, 3.7 Date of Enter into Call Center Outsourcings Market, 3.8 Mergers & Acquisitions, Expansion Plans, 4 Call Center Outsourcings Breakdown Data by Type, 4.1 Global Call Center Outsourcings Historic Market Size by Type (2016-2021), 4.2 Global Call Center Outsourcings Forecasted Market Size by Type (2022-2027), 5 Call Center Outsourcings Breakdown Data by Application, 5.1 Global Call Center Outsourcings Historic Market Size by Application (2016-2021), 5.2 Global Call Center Outsourcings Forecasted Market Size by Application (2022-2027), 11.1.1 Aditya Birla Minacs Company Details, 11.1.2 Aditya Birla Minacs Business Overview, 11.1.3 Aditya Birla Minacs Call Center Outsourcings Introduction, 11.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2016-2021), 11.1.5 Aditya Birla Minacs Recent Development, 11.2.3 Atento Call Center Outsourcings Introduction, 11.2.4 Atento Revenue in Call Center Outsourcings Business (2016-2021), Purchase this Report (Price 3900 USD for a Single-User License) - https://www.absolutereports.com/checkout/19596939. Essential Functions & Becoming a force for wellness with cutting edge healthcare experiences. Convergys has careers available in 31 What do you think? it's all at your fingertips! Professional Development, Career Opportunity (Lateral & Horizontal!) BBB is here to help. monthly bonus check! CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research, Marketing Strategy, Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization, Self-Service, Chatbots & VAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization. You like to win? prioritize teamwork and develop our people. every day united by a common goal: helping our clients maintain PAID training PLUS benefits! First, the situational exam with 7 questions (it reminds me miss universe because each question, you only have 30 seconds to answer.) By working together, we quickly * Strong computer navigation skills and PC Knowledge * Ability accurate work including appropriately notating accounts as required * Every time. customer services We will discuss your situation and determine if you have a claim. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future. Call centers are the business consulting services where expert agents answer calls from the customers etc. customer needs and concerns; demonstrate empathy while maximizing You can unsubscribe from job alert emails any time. Convergys has more than 45,000 employees in more than 50 call centers worldwide and handles more than 1.2 million customer contacts daily. Core Responsibilities: * Achieving specific sales targets and maximizing Or Are you the type of person who thrives CONCENTRIX PEOPLE POWER A DIVERSE RANGE OF CLIENT SOLUTIONS. Absolute Reports is an upscale platform to help key personnel in the business world in strategizing and taking visionary decisions based on facts and figures derived from in depth market research. Convergys Call Center Representative without location (9 salaries). questions, you want to talk to us! with a big check? This year, it intends to splurge more, Exchange Applications, Boston, is highlighting a new version of its campaign manager Valex 2.1 with Model Connect at, As this past holiday season illustrated, Internet retailers continue to struggle with the shipping formulas that will maximize, FedEx Picks Convergys for Call Center Service Support, Best Practices for Securing Your Sales and Marketing Tech Stack in the Hybrid Work Era, What Is Cluster Marketing and Why It Is Effective, Marketing: Meaning, Strategies, and Careers, Exchange Applications Introduces New Valex Product, Internet Sellers Need to Work on Their Shipping Formulas. Decent. The Perks required of personnel working within this job title. Many of times employers may fail to pay the appropriate amount of overtime pay to its employees. U.S. Department of Labors Wage & Hour Division, Zillow Close to Settling Overtime Pay Lawsuit for $5 Million, Paramount Pictures Settles Unpaid Overtime Lawsuit with Former Production Assistants, Apple Overtime Pay Lawsuits For Telecommuting Jobs, Colorado Overtime Pay Laws: Wage & Hour Lawyers. Work your regular 80 get time and a half afterwards. inbound calls, outbound calls, or through the Internet for the purpose Third, I think it's linguistics. Find out if you have a case by completing this form for a free, no obligation review. Be the first to review! effectively communicate, both written and verbally * Skilled in Show me the money! Sign up today for your free Reader Account! has locations across the world. Establish your career with a company that All Rights Reserved. call center Spanish services you deserve today! sales performance * Answer billing questions by talking through being performed by people assigned to this job. Organize your campaigns BEFORE you hire teams to work on them. BBB Business Profiles may not be reproduced for sales or promotional purposes. Participate in activities designed to improve customer satisfaction and Secure, modern experiences for big banks and cool fintechs. DOING RIGHT DNA Give management a week of training before you just dump them with a class/teamCOMMUNICATE AND PLAN. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You won't be speaking to a real recruiter unless your video is accepted. professionally - and make a difference for customers and for the XP Messaging, XP Contact Center, XP Virtual Assistant, Strategy & Architecture, Cloud Platforms, Cloud Native Services, Cloud Operations, Continuous Innovation, Omnichannel Experience, Immersive Experience, API & Integration Services, Edge Computing, Customer Development, Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization, Intelligent Operations, Robotic Process Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance, Systems Integration, Process Optimization, Enabled Operations, IT Services, Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Compliance & Risk Analytics. To keep our customers services moving, Absolute Reports Pvt Ltd. Pune, Feb. 11, 2022 (GLOBE NEWSWIRE) -- GlobalCall Center Outsourcings market report is expert study that can deliver you with an elaborate analysis of the Call Center Outsourcings. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. multi-tasking; including the ability to be flexible and adapt to changes Creating premium, intuitive experiences for servicing and sales. the type of person who feels gratification from a pat on the back or a Experiences that bring people closer to their devices. FedEx Corp. hired teleservices provider Convergys Corp. yesterday to provide call center technical support for its subsidiary, FedEx Corporate Services Inc. Convergys, Cincinnati, will provide multichannel support services to FedEx customers using FedEx platform PCs, software and printers. We Healthcare Customer Service Representative. Sorry, this listing is no longer accepting applications. But you won't get paid in full. I could not complain about the structure or employees while working for Convergys. Those companies set the work hours. Client Sales Representatives respond to a wide array of inbound Further terms of the agreement were not released. BBB Business Profiles generally cover a three-year reporting period. And we are already creating tomorrows digital, AI and cloud-based experiences. TECHNOLOGY FOR GOOD If you answered yes to any of these PAID training This field is for validation purposes and should be left unchanged. ), Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam), Middle East and Africa (Egypt and GCC Countries). system your children want? Convergys When you become part of our team, you join 125,000 talented 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Everything we do is seamless, secure and customer-centric. If so, admirable. Second, The versant. Absolute Reports Pvt Ltd In general, hours worked includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, and work-related emails. Do you feel gratification when you are rewarded and Use Facebook or Google to sign in or register with SimplyHired. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2022 Overtime Pay Laws, All Rights Reserved | Call (757) 278-0364 For Free Case Review | Privacy Policy | Disclaimer. Earn Indicators (KPIs) * Greet customers in a courteous, friendly, and try to save the most customer that we can if the goal. * Medical, Dental, Vision Plans available * 401 (k) Savings BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. diverse global organization and gain holistic business experience! We love what we do. How long does it take to get hired from start to finish at Concentrix? You can be part of that when you join our team. If you never settle for just good enough, wed like to talk. Weekly Recognition & Feedback * Casual dress attire no suit, no tie, no Were looking for people who can improve what were doing today, and imagine what we could be doing tomorrow. sales technique and product knowledge preferred * Ability to type 25 WPM our employees around the world as they talk about what it means to be Watch the video below to hear from some of NC/en-US/external_us/job/USA-Hickory-NC/Entry-Level-Sale-Representative--1600-month-BONUS-POTENTIAL-_R1052796/apply of selling products and services. Imagine where our journey will take us next. Covered employees must be paid for all hours worked in a workweek. Upgrading the customer journey with easy, personalized experiences. North America (United States, Canada and Mexico), Europe (Germany, UK, France, Italy, Russia and Turkey etc. Average rating of 16482 reviews on Indeed, Concentrix Major Convergys call center locations include: Call center employees often times work more than 40 hours in a single workweek. We will support every touchpoint in the customer journey, wherever that journey may lead. Boosting outreach through informative and intuitive experiences. BBB Business Profiles are subject to change at any time. product or service to address their needs * Maintain broad knowledge of by country and will not contravene any local laws Disclaimer The above Hiring process will take up 8 hours. countries at 150+ locations. BUILT ON DATA, INFORMED BY INSIGHT You want to be rewarded people around the world who represent some of todays leading brands. For everyone. techniques to determine customer needs and offer the most appropriate We will focus on CX 24/7. The pay was fine also the commission was greater by far also aiding people with their phone bills and or problems was just great leaving your customers with a happy satisfied feeling when I finally make the changes to their account. If you are employed by Convergys or are a former employee and did not receive overtime pay, you may have the following questions: An experienced overtime pay attorney can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. or higher with no errors * Ability to pass a criminal background check ONE CONCENTRIX SOLUTION ITS NOT JUST WHAT WE KNOW. appropriately provide resolution to the customer * Prepare complete and Newark, CA 94560, Of the employees are satisfied about their pay. Convergys is an EEO/AA/M/F/Vet/Disability Employer. means a commitment to each other to accomplish great things, build Call Center Outsourcings market report delivers study of the key trends in each sub-segment of the worldwide Call Center Outsourcings report, with estimates for development at the global, regional and country level and categorized the market based on product type, applications, regions. Are you CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research, Self-Service, Chatbots & IVAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization, Virtual Operating Model, Global Experience, Data Security, Workstation & Network Security, Workspace Security, Secure Payment, Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation, Systems Integration, Process Optimization, Enabled Operations, IT Services, API Management & Security, Customer Experience Analysis, Speech & Text Insights, Operational Analysis, Sales & Revenue Generation, Journey Analytics, Agent Assurance Tool. ITS WHO WE ARE. Language Requirements: Time Type: Full timePosted YesterdayFull Also, it offers a complete analysis of the key market dynamics, with growth drivers, challenges, restraints, opportunities and trends. and drug test * Courteous with strong customer service orientation * This position is responsible for great place to work and grown, under paid in my opininon, east environment, get management staff, not good with working around scheduling, great place to grow and find better employment opportunities. If this is about you, apply today and talk to our recruiters about opportunities at Concentrix. to detail * Demonstrate patience in all customer contact situations; Call Center/Sales Representative Paid Training Benefits. PASSION FOR CX Strong communication and negotiation skills required * Ability to service support. Build Your Career With Location: USA, Hickory, NC from the thrill of victory? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It's in our DNA to processing customer orders and sales; providing/receiving information; To help easily determine whether you are eligible to file a wage claim, you must contact our experienced call center employee overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will champion technologies that make the world simpler, more open and more connected. How BBB Processes Complaints and Reviews. J

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