sundance spa heater troubleshooting

You should always fill throught the filter pipe to ensure no air lock. It has a preset maximum heat wherein the switch opens and shorts the electrical circuit bringing power to the spa heater element. Solution: Replace board, we always recommend replacing the entire board since it is very easy to ruin a board by trying to desolder and replace the capacitors, it can be done, but it is much more reliable to just replace the part. If this happens, re-enter filtration cycles and your other normal settings. In case the HL condition persists, or recurs after a certain period, request for a service check. Improper heat can be caused by dirty filters, closed or broken valves, clogged impeller, or too many adjustable jets closed down to minimum flow, or air lock in the plumbing. Parts delivered right to your door.any questions or concerns are just a text message away! A spa heater that has stopped working could have issues with the spa heater element or the spa controller. With a new heater and pump, and the filter out with good flow, it must be a faulty switch or circuit board issue. It is important to buy the right fit. For quicker cool down, take the spa cover off and let the jets run. Avoid extreme weather exposure to prevent problems. The spa heater ensures your total safety and comfort. For such heater types, you can check the element, high limit and pressure switch for resistance with Ohms. No new part required and heater is working fine. For any questions about your order, you can also contact our customer service for assistance. Make sure that the wires are not oxidized and are tight. I would recommend these folks anytime. In some cases, a filter may be added or an eyeball restrictor in the return of the tub to allow restriction. Fantastic service. The circuit board had fried and the manufacturer could not provide a replacement. You will need to replace the heater. These can fail 2 ways. Super rapide comme livraison. Perform the Bad temperature sensor test below since a temperature sensor is much cheaper than a circulation pump. I just don't know. If there is no restriction device like a filter past the heater, the issue could be restriction. This allows ample time for the board to get a full reboot. If an area in the housing is hotter that the other parts, the element may be too close to the sheathing and should be replaced. I will definitely be referring them to family and friends and will be a customer for life!! Randy Bell If the circulation pump is the problem they are easy to replace, make a note if you need a 120v or a 240v, pump will have a label with voltage. So I try all I can do. 100% satisfied and now have a hot tub that is nice and warm. In the unlikely event your hot tub is not working in the way you believe it should, please first review all the installation and operating instructions in this manual, and check the message on the panel display; second, if you are still not satisfied it is working properly, please follow the appropriate troubleshooting instructions. The client services is amazing and the employee gives advice and return my call in 15 minutes when i add question for the installation. Take measurements from points A, B, C. D, etc. I saved another couple of hundred dollars since service calls are very expensive here in Montreal. You will notice that the housing is cracked, bumpy, or spotted. Great prices! If you're uncomfortable ordering online, are in a hurry, and don't care about the pricing difference, why not call a local authorized dealer? Thank you Rodents may also have chewed the wires. It will reboot the system and could clear the HL report. JavaScript is disabled. When ordering a new spa heater, you can buy based on the brand of your old spa pack. I saved at least 20% on the price of the part I bought, then I could not start it and Denis helped me over the phone to start the pumps. Spas with 110 volt systems will not heat at high speed mode. This method must be used for the jets pumps because these pumps are not connected to the main filter system in any way. There are gas spa heaters and even solar spa heaters. Take all 9 measurements and check the electrical size that matches your existing heater. If I recall it might have been caused by air in the lines (not filling tub properly?) Get the best deals on spa parts and accessories, Spa heater replacement parts for all hot tub and spa models available. I have noticed that that I have a constant FLO error, and the water will NOT heat unless the jets are running. A short circuit means there is no resistance and the current leaves the circuit. Some spa heater types work slowly and it could be difficult to check if the heater is working right. Shut the power off and close the valves to avoid water loss. Thank you Spa 911. I called looking for a heater for my hot tub and received a return call from Richard within minutes. Trs bon service et technicien trs comptent. Unfortunately, the existing heater matches your spa electronics and your replacement part must be exactly the same. Le personnel est super sympathique et trs serviable. This is caused when spa water flow does not reach and flow through the heater or when the heater is turned on with no water or too little water in the housing. In fact, many spa heater elements will stop working, especially after 8 years. We carry spa pack brands like Balboa and Gecko so you can select the right spa pack combination of control and heater from our collection of heater models. Keep measuring until you get to the H and I as spa heater tubes must be similar. In the hose coming off the top of the heater is a blueish tee with a gray tube out of the top and a wire. It has clips on each side that lock it in. If scale develops on the heating element, it will decrease heat and result in failure of the heating element. Great, quality product; fast shipping and super knowledgeable staff. 3. New and complete heater assemblies also have new sensors that are easier to replace and has less room for installation errors. Did you do anything to it? Don't get me started on the leaking either. With just a few adjustments in the plumbing, the replacement spa controllers or heaters will suit your spa. I'd guess either your system is air locked, or your pressure switch is bad. Stands for Overheat- and the water temperature is too hot. Bad boot up sequence or power fluctuation. Alternately, is the online source an authorized dealer? The heater stops working until the right water flow is achieved. Flashing flo is usually (95%) a dirty filter. I had one of the small cotton intake covers get sucked into pipes before. I would strongly recommend his company, it was a pleasure dealing with him. Other causes could be a broken valve, clogged spa jets or pipes, or a broken pump impeller. Keep the cover in place while heating. Thanks again for the Great Service!! Keep in mind this sheet was written for the curled end sensor. 1. Great price on my new spa pack works great. If it is a sundance, it uses a flow switch. You can troubleshoot simple issues before calling in a spa technician and save a bit of money by diagnosing it and finding the right fix. No problem at all Denis said we want you to be happy and back in your spa ASAP. Make certain the jets pump is turned on. Actually, spa manufacturers obtain their components from third party manufacturers. Your spa water will not heat right without a good spa cover. Undo these by pushing back and away from the plug, they swing away like a door. Solution:Remove filter (and any large debris) completely and run hot tub for a couple minutes, if problem resolves it may be time to deep clean your filter, or may be time for replacement. The package arrived quickly and was very easy to setup. I needed information and help diagnosing the problem as well as direction on what parts I needed to purchase. You will find these hints and secrets about keeping your hot tub in tip top shape useful. If 'heater on' indictor is lit but no temperature rise is experienced after a reasonable period of time, contact your Sundance Spas dealer or qualified service technician. Dealing with Spa911.ca was an extremely positive experience. Solution: Try turning off the spa for 1-2 minutes, then reboot. Your spa cover may need replacement. He was patient and helpful above and beyond anyone I've encountered in any service industry. Dry fire is a common cause of spa heater failure. Once I received my products I called for some assistance and Dennis was more than happy to help me. This is another switch that is the same as the pressure switch and thermostat. Hello, now the flow error took off but appears again when I turn on the pumps. Enjoy a hot tub soak in winter or any time of the year without going broke with smart and practical spa heating tips. Loosen the massage selectors cap slightly (counterclockwise), listening for the air to seep out. Below are a few practical tips to keep the bump in your energy bill reasonable. You can buy the spa heater element for less than $30 and save your dollars from buying a whole spa heater which costs a bit more. Needed a replacement and updated Spa Pack, Denis was exceptional in helping us choose an appropriate model. The first thing I noticed was that the circ pump was smoking. If you are getting an High Limit message, this means your temperature protection system is saying the water temperature has exceeded safe levels and has shut the heater down. There is a pressure switch connected to the heater chamber which detects water flow that is too low to protect the spa heater. It is evident that he knows his stuff. 5 Stars! You can order by most popular, by make and model, or by taking measurements of your old heater and provide nameplate information. This means they have a heater element that is easy to replace. Ordered a new pump, best price I could find (including ordering from the US) and it arrived the next day as promised. 2. Not only was his pricing unbeatable, shipping was lightning fast and he also gladly helped with some technical questions regarding hookup 10/10 recommend! When I needed help once it arrived they were more than happy to spend the time contracting the manufacturer to get me the information I needed. Not sure if you found the part numbers you were looking for but here is a link to a very helpful PDF document that list the part number. For most users this often would require a service call, although if you are ok reading a wiring diagram or take some good pictures, it is a fairly easy job. The light flashing indicates that one of your sensors is reading an over temperature condition. Yes, I always fill the spa from throught filter, and no ozone, it jad the ozone before and I took out because was broken. I recently picked up a used Sundance spa to help with my ailing back. If there is any more info that you guys need from me I will be happy to try and provide it. They usually stock parts on their trucks. 2. You will notice this from an obvious reduced flow into your spa or hot tub. Awesome customer service during ordering and installing (technical advice). The issue is caused by an excessively dirty filter cartridge that interrupts the flow of water leading to air lock conditions at the pump and malfunction of the flow switch. See instructions below. Some spas need the spa equipment door fully secured and inserted for the switch to close. Should checking the above steps fail to correct the problem, please call your authorized dealer so that he may arrange service. It is being practiced by thousands of pool owners just like you. However, it the spa isnt heating at all, and there are no tripped circuit breakers or error codes, it is possible that the heater element has already failed. 2. Check also for any bad component if it is not a water flow issue. I also believe that my circulation pump is causing these issues. It also does not mean that the water has overheated as there are other issues that could cause this condition. This means it is heating with insufficient water flow. After 5 years, the spa heating element may show signs of wear and tear, including: If a personal inspection does not reveal the problem, you may need to get an electrician to fix the problem. If there is no back pressure, it wont activate. There are different wire ends on the different sensors used through the years, the three different types can be found here. A+ Service. If you can remove the equipment access panels, locate the flow switch to see if it is in the closed position or even moving/fluctuating. In our many conversations over the phone, he guided me through what ended up being refurbishing my hot tub. MOST COMMON SPA HEATER PROBLEMS AND TROUBLESHOOTING TIPS, Ground-Fault Circuit Interrupters (GFCIs), Fast delivery with excellent after purchase support. Relaxing in a spa at home is the best stress-buster. It can also come up from a faulty circulation pump or other flo restriction, such as an air lock. If it is a flow issue, it is not necessary to repair the spa heater parts. It could also be the spa cover allowing heat to escape. Thanks Denis. Ordered 2 hot tub motors and was pleasantly surprised to say the least. keep up the great work. Spa heater problems have the right solutions. Wait 24 hours for hot tub to reset or press select button for manual activation. I think at this point since I'm neither handy or lucky, it may be easiest to replace the pump. You must close the GFCI breaker and wait 10 seconds before turning it back on. Have since used their tec. Most visitors online was 3404 , on Jan 24 2020, http://www.spaandpoolsource.com/pdf/sun to2007.pdf, New Sundance Spa - Choosing a Sanitizing Routine, With over 300,000 members, TFP is the largest and most influential pool & spa website on the Internet. Turn the faucet on for about 30 seconds, turn it off and unscrew the hose. Check where the limit switch mounts to the heater and look for a hot spot in the heater. Whereas yesterday it was just warm, today it was scalding hot. If that is good, you need a new flow switch. Excellent prices, service, after-sales service, and fast shipping to Toronto. Filters should be cleaned every month or at least every 2 months. 1. Even on Saturday and Sunday! It could just be a valve or clogged up with hair. service over the phone, ordered pump could not find a better value anywhere! I just don't think it is working properly. 4. And in the summer, you can turn your hot tub into a cool tub simply by turning the heater off. You need to look at your heater and determine its proper size and type when you need to buy a spa heater replacement. This type has a heater element enveloped in a heater manifold. Great knowledge and friendly helpful employees. Remove the handle from the massage selector supplied by the pump you are priming. This leads me to conclude that the pump is responsible in some way. Below are ways to order the right spa heater replacement from Spa911. There are different types of spa heaters but the most common are the electrical flow through spa heaters. The service tech guy had a very quick trick to blow it out, but I forget how? My spa isnt heating! This is one of the most common complaints of spa owners. Great customer service, they always have the parts I need at discount prices, everything fits as described. These are but some technical questions about spa heaters. I have bought a heating element in the past and a cover lifter just this week. Below is a guide to the most common problems affecting spa heaters and the best ways to resolve them. For a better experience, please enable JavaScript in your browser before proceeding. Check your voltage and wattage to match the heater size of your spa. At one point I was ready to give up and purchase a new hot tub and he encouraged me to keep on trying to fix the hot tub and in the end, I was successful. 3. Thanks Denis, and I will tell all my friends how good you guys are! I came across Spa 911 on the website and decided to call them. We agreed to first try a heater. Replacing just the heater element means more work and more risks. The circ pumps are fairly expensive at about $175-250. Remove the spa cartridge, clean the filters, and check the flow rate or pressure. One of the sensors detected that the water in the hot tub is 112F (44C). The owner of the company Denis was awesome. Merci! Spa 911 to the rescue! Nine times out of ten, a flo code means the pressure switch isn't working, and ergo your circa pump wont work right, nor usually the heat. If problem persists move to next. Part was shipped right away. You can place your order for your spa heater using our secure and easy online payment. Further, it's possible it just needs a part, like an impeller. Thank you Denis. I really need some help here. Thank You for the excellent customer service! It's annoying to say the least to have to go outside every few minutes to manually turn the jets on in order to bring the water temp up. Warped, ill-fitting, and broken spa covers let heat escape. It buzzes and is warm to the touch, but I can't feel the water moving at all. I wish I could tell you what year and model it is, but my best guess is that it is a Capri. To replace the complete hot tub heater assembly is the best option for spa heaters that are older than 8 years. The problem could be due to a dirty spa filter. You will need to check for voltage at the heater terminals. Filter/circulation pump cycle canceled by power interruption. And last but not the least, the best way to keep your hot tub in tip top shape is to keep its components in good working order and replace spa parts like spa heater when needed. Will use Spa911 again. Most hot tub heater elements are universal and would fit most types of tub. The spa heating element can also buildup scale from the hard water or salt systems used. The 'Summer Logic' safety feature has activated. Diagnosis and repairs could run from $100 to $300, depending on the problem. Went to install it 2 months later and discovered the pump wouldnt fit. 1. If motor operates, but now water flows to jets: 1) Pump may not be properly primed. Check the water movement as it may not be enough to exchange heat correctly in the manifold. Denis was very attentive, from ordering proper spa pack to helping with the installation of it, always getting back to me in a timely manner. Water will flow from the hose with a natural siphon. I will be making my future purchases at spa911 - Thanks Again :). I think because of that, the water does not heat. Everything works in the spa, the only problem is the error. An open means the meter has a high reading. If you have a hot tub that has no heat, that definitely is no fun. I'm not sure I could identify enough parts on or related to it in order to fix it as opposed to just putting a new one in. It is best to run your spa on 24 hour cycle instead of a timed cycle. If it is a sundance, it uses a flow switch. Open air control for selected jet system. Fantastic pricing and customer service. In addition, I will spread the word to my hot tub friends about my impeccable service and encourage them to contact Denis for any of their needs. I'm very pleased and will be placing an order for the WiFi module. I will contact him for future parts and advice. Good eyesight is useful as two of the connections are very small. or possibly from obstruction. Heaters are provided with pressure switches to test for back pressure which allows the heater to come on. If nothing appears on the screen: 1) Check the household circuit breaker. I immediately turned the breaker off. We make many buying decisions on products that are popular. Find the red button. If the spa heater is not giving enough heat, it means a water flow problem from dirty filters or partially closed valves or clogged pumps. You can, however, keep your electric bill down with these smart tips for heating your spa. Hello, my problem is that I have the FLO ERROR, and I buy a new heater and a new circulation pump, and the error still there. Hot Tub Parts Lowest price in Canada Spa pumps , Spa Covers, Set your thermostat consistently at 38.8 C, Enjoy your outdoor spa with a windbreaker to help with heat loss, Put spa pumps on economy setting if the spa is not in use, Use a well-insulated spa cover that is tight-fitting and in good condition. I recommend to deal with Spa 911 to anybody with a hot tub. 3. The small heat return jet is working, water coming out of that jet. Many spa owners ask if they can upsize their spa heater or get a heater with more ability than what they are presently using. If there are letters or symbols displayed on the screen, refer to the previous section to determine meaning and action required. sevice for heating problem..fantastic help, highly recommend Spa911.. Spas that are newer have spa heater elements housed in stainless steel chamber that can be easily removed. and write numbers down. Excellent service and technical support over phone. We carry Balboa heater units and other spa heaters available at discounted prices. Nonetheless, we are always striving to improve the quality and features of our products. Tighten the cap finger tight, replace the handle, and turn the spas power back on. It is important to replace the exact duplicate spa heater but there are many choices to electrical size, watts, volts, amps, and dimensional size. Note that for some spas, the heater is built into its spa control. It helps to prevent a spa heater that wont shut off. But if you turn on the pump it comes back? You have to get out of the tub to access the panel to adjust the spas temperature. I have a new filter on order right now, but I'm afraid I may have to replace the circulation pump also. If the circ pump is buzzing and hot to the touch most likely it is the culprit. This is your flo switch. Je recommande tous . in addition I saved $200 dollars. 1. Denis was extremely knowledgeable. Your input as a Sundance hot tub owner is a cherished part of this process. Needless to say Im very happy and back in the hot tub! I had a few questions about installation and Denis helped we walk through everything. Contactez-nous par tlphone ou par courriel pour fixer un rendez-vous avec un de nos techniciens.

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